Kody Q.
Leana
Leana was very helpful in helping me with my order

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Kody Q.
Leana was very helpful in helping me with my order
jen P.
Claire was very quick to respond and professional in all her interactions.
John C.
Leana was very helpfull.
Richard D.
There was an issue with my old frames being damaged and lenses unable to be installed. Alex was AMAZING to work with as she gave me some great options and apologized for the issue, but I know when replacing lenses in older frames this is always a risk. She offered to replace my frames, at no charge to me, a completely different brand and style of frame than they sell. I really didn't want to see the lenses already made get discarded and she was excellent to work with, A+ customer service. I will be a returning customer!
rob T.
Great service by Olivia on the live call-in line. She helped me review options for optimizing my lens selection, then quickly implemented the change to my order. Thanks Olivia!
Christopher
Slight mix up with what lenses I was ordering; Karielle was super-efficient and very friendly - thanks for your help!
Owen A.
Daisy helped me to put it in my PD number while it was missing as I didn't put it in. So I didn't have to go through the steps to find my PD.
Michael C.
Waited for the Memorial Day sale… Had 2 pair of Ray Ban lenses replaced… very knowledgeable and helpful… Great pricing and excellent service