LensDirect.comReviews of lensdirect.com

Karielle was friendly, knowledgeable, and provided excellent customer service!

This is a first part review since I just ordered from LensDirect. The process is so simple and the value for my progressive rx is unbeatable. I contacted Starr from LensDirect and immediately received a response (on a holiday no less). I will review once I receive the new lenses. Thanks LensDirect! This is the second part of my review 12/08/22: Lensdirect delivered my old glasses with new lenses. They’re perfect! The whole process was easy at an affordable option. I will definitely be using Lensdirect in the future! Thank you Starr!

Couldn't ask for better service. Starr, the rep I spoke to was a star!!

Very helpful

I have now ordered 7 pairs of lenses for my existing frames. The new RX is perfect and the customer service is the BEST! I will always order my eyewear and lenses from LensDirect.com. Very Happy Customer

Worried about sending a frame that was quite expensive, I'd sent it by FEDEX. Low and behold, I received an email informing me that LensDirect would return the frame-plus-lenses via the safest way possible. Starr, the person at LensDirect went out of the way to make sure I was satisfied with the process. I have been very impressed with the promptness of replies each time I had questions or concerns. Outstanding Customer Service. Frans Rijnbout

Initially there was a delay in the manufacturing due to low stock of the particular lenses. Customer service was outstanding in contacting first Bibi and Claire who expedited the manufacture and shipment to me. The workmanship is outstanding and the packaging and case are first rate. Definitely will be using Lensdirect again soon. Thanks

I had a problem that was immediately addressed & corrected. Bibi was not only helpful but also very friendly. Best Customer Service!