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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Dee I.
Nov 26, 2022
Claire made it super easy to correct an…
Claire made it super easy to correct an issue on my order.
Report
Vince
Nov 26, 2022
Starr was absolutely great in helping…
Starr was absolutely great in helping me. So patient with all my questions and walked me through everything. Great service! This was my first experience and I would definitely recommend to anyone.
Report
Marc T.
Nov 26, 2022
Outstanding support both by phone and…
Outstanding support both by phone and by text. What else could I ask for?! Used app to measure my pupillary distance (PD).
Report
Robert H.
Nov 26, 2022
Quick and Prompt Service and Respone!
Quick and Prompt Service and Respone!
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Catherine N.
Nov 25, 2022
Claire was extremely helpful with my…
Claire was extremely helpful with my questions:)
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PH
Nov 25, 2022
Efficient representation
Very efficient representation by Danea, the customer service representative I placed my eyeglasses order with. She was knowledgeable, courteous and quick with her responses.
Report
Doug
Nov 25, 2022
Bibi was great.
I have been a satisfied LensDirect customer for several years. My prescription in one eye recently changed and I needed help in getting just one lens updated. Bibi was very helpful and let me know how to proceed.
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Trish G.
Nov 24, 2022
Great fast service!
Claire wrote me back immediately when I asked a questions about shipping. Her response was clear and concise and I appreciated the quick reply. 5 stars!
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