Mark F.
Olivia answered all my questions…
Olivia answered all my questions promptly.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
11,626 approved reviews, newest moderated first
Mark F.
Olivia answered all my questions promptly.
Myrna
Great customer service. Polite, Courteous and overall just nice.
Brian
Best service ever. Thank you so much for making this experience easy and fast.
Lucy C.
Connection to live agent took more than 5 mins. The agent was fast and efficient in providing me with the shipping label.
frank
Kissel Henry was very helpful and patient throughout the process. I thought it would be difficult, but she talked me through it. I was a little reluctant ordering lenses this way, but I'm convinced that she will come through for me.
Mike Q.
The Customer Service Rep Claire helped me immediately, much appreciated.
earl
Claire was fantastic! She helped me find the perfect lens and was able to honor Black Friday prices, even though the deal was expired. Thank you so much!
Art & Celeste C.
Keisha was extremely helpful and fixed my problem.