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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Maegan J.
Nov 22, 2022
Dornio was very helpful
Dornio was very helpful! He got my problem fixed right away!
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James
Nov 22, 2022
Great customer service from Dornio!
Great customer service from Dornio! I placed an order but forgot to upgrade the lenses. I sent a message and within hours, my mistake was solved by Dornio. Great prices, and great quality lenses on my previous order. Thank you Dornio and LensDirect.com!
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Brenda I.
Nov 22, 2022
CHAT IS VERY RESPONSE! I received prompt attention and answers…
I received prompt attention and answers to my questions. I could not ask for more.
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Jagshead
Nov 22, 2022
Dornio was extremely helpful
Dornio was extremely helpful, corrected the error on my prescription within minutes, and very pleasant to deal with. Thank you!
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Robert B.
Nov 22, 2022
Karielle is a great help
My customer happiness rep “Karielle” was a joy to work with and understood my issues and solved them with good explanations. I’m happy I got her to help me today at Lens Direct
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Miguel C.
Nov 22, 2022
Great service
Aaliyah was very helpful and handled my request promptly and professionally.
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Amy P.
Nov 21, 2022
Placing an order
I had placed an order without my prescription and placed it with the wrong contacts. Aaliyah was wonderful and corrected the order and placed with my specifications. She saved me time and money. She is very respectful, cordial and eager to make customers happy. I am a happy customer. Thank you, Aaliyah!!!
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Susan
Nov 21, 2022
Claire informed me about important…
Claire informed me about important details that I needed to complete in order to get my prescription correct. She worked with me very efficiently to make sure that the right information was uploaded and received. I appreciate her five star service so much!
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