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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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B F.
Nov 29, 2022
Excellent Customer Service
I had a excellent experience with customer service representative, Warren. He was very courteous and helpful. Best experience with customer service in a long time :)
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Joshua M.
Nov 29, 2022
Awesome customer service
Warren hooked me up and fixed my order saving me some money and getting things right for me.
Report
Consumer
Nov 29, 2022
I opted for a text customer service…
I opted for a text customer service format and received a response from Dornio. Definitely a great decision as I was put at ease that my order was correct, the information I needed was confirmed and the response time was phenomenal. Thank you Dornio for a positive experience!
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NICHOLAS Z.
Nov 28, 2022
Excellent customer service and fair…
Excellent customer service and fair prices
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Brad C.
Nov 28, 2022
Prompt and friendly
Claire was VERY responsive and friendly. A pleasant business transaction.
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Dennis V.
Nov 28, 2022
Friendly and helpful
Claire assisted me with completing my order. She quickly helped send me a shipping label when one was not automatically sent after checking out. Thank you Claire!
Report
Tatiana P.
Nov 28, 2022
Thank you Warren
Thank you Warren, for making my call a pleasant experience. all my questions were answered and with your help we resolved the issue. I will definitely recommend this company to my family and friends
Report
Kerry K.
Nov 28, 2022
Keisha resolved my issue with…
Keisha resolved my issue with outstanding customer service. I had to wait awhile after being handed off by the automated chat bot, but I understand it's Cyber Monday and they are likely busier than usual.
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