Celeste
Keisha was very helpful in taking care…
Keisha was very helpful in taking care of my order. She offered me options and allowed me to choose the best one for me.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Celeste
Keisha was very helpful in taking care of my order. She offered me options and allowed me to choose the best one for me.
Erika A.
I used LensDirect for the first time this past month. I had an issue with my prescription and then my contacts were back ordered, so there were several reach outs. The team, especially Oneil were very responsive and accommodating. I recommend them and will be personally using them again!
customer
Very efficient, helpful and knowledgeable on all my questions - fantastic customer service.
Tyshone
Karielle assisted me with some information omitted on my initial order of replacement frames. No transferring back and forth or delays like other establishments. Just a single conversation and all was resolved. My experience with LensDirect has been positive. Thanks Karielle
StacyZ
Bibi was very helpful in clarifying what was going on with my order. I appreciate that the support representatives are very responsive and available to help.
Shane S.
Bibi assisted me, and she was efficient, effective, and exceedingly friendly
W N.
Keisha did an awesome job getting my issue resolved. She was very fast but still took the time to let me explain my problem and fixed the problem using the chat feature on the lensdirect..com web site. I am definitely going to be a return customer. Thanks so much for your professionalism and fixing my problem.
Erin
Starr was wonderfully helpful with placing my order after requiring some troubleshooting from a purchase.