Ann W.
Thank you! Keisha was extremely helpful!
Keisha was extremely helpful!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Ann W.
Keisha was extremely helpful!
Kristie B.
Oneil helped me out. My problem was taken care of within minutes. I really like the texting option as well because it’s much better than having to call and wait. I am very pleased with how things went.
graceespa
Denea was very helpful and very patient with me.
Dale
LensDirect customer service reps are outstanding. I worked with with Starr Vacin (Service Rep) and she was very helpful, professional, and responsive. I’ve never had a bad experience with LensDirect. A very well run company!!!
Kenny B.
Alex was incredibly helpful and resolve the issue instantly! Great costumer service!
Letty L.
Aaliyah the woman who helped me she was not only patient but very very informative yet efficient in getting me the information I needed. She not only resolved my issue she also updated me on my order without issues. Aaliyah was very awesome!!! Thank you very much for an experience that started out stressful (due to delayed order which was no ones fault). Thank you again
CC
Oneil was amazing. So friendly and fixed my issue that I was having quickly. Thanks for the great customer service, which I find to be rare these days
Hakeem
Quick response to my questions