Dan
It was super easy to resolve my issue
It was super easy to resolve my issue! Bibi was awesome 👌

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Dan
It was super easy to resolve my issue! Bibi was awesome 👌
Jennifer C.
They are a wonderful company! My son decided just to wear his glasses for right now and I needed to cancel our order and they were quick to do so snd gave me no hassle’s and replied quickly. Definitely will work with them again in the future 🙂
Paul
Bibi was fabulous. I appreciate the friendly and responsive service. She was able to answer my questions and resolve an error that I made with the order.
Maria
Super fast response and resolution to my problem. Pleasant and efficient I will continue to use Lens Direct
Peter
Kissel was a wonderful customer service representative - She made it easy for me to explain a minor issue with my order, and made sure it was set right. I could not be more pleased!
anay M.
Bibi knew how to take care of the problem! will order again!
Susana
The quality of the eyeglasses and lens replacement are wonderful. I used the virtual try on and when I received them, they were exactly as expected. I had one issue with a lens replacement that the prescription was confusing and I contacted them right away and Bibi was absolutely wonderful helping me and resolved the issue in no time. I'm recommending Lens Direct to all my friends and family.
Henry
Karielle was awesome! I made a mistake when I ordered my contact lenses and she corrected it. She was very pleasant and polite. Thank you!