Lauren T.
Dorino was friendly and helpful
Dorino was friendly and helpful

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Lauren T.
Dorino was friendly and helpful
Mary K Meyer M.
Excellent responsiveness to my issue.
Jose Q.
First time customers and very pleased. We decided to give them a try since we were a long time 1800contacts customers. Indeed, we saved at least 20% on our order compared to our previous retailer. Kissel customer service was outstanding and delivery took 5 days (free by the way). I strongly recommend them. Thank you!
Asha C.
Oneil was super professional, efficient and courteous and he handled my issue fantastically.
Joette M.
I just finished an online chat with Bibi. Great experience! Very helpful! I am very impressed and will continue to do business with Lens Direct! Awesome customer service!
Dr. Michael F.
I have placed two orders with LensDirect, and there is one word for their communication, quality, service, pricing, and accuracy: PERFECT! I have found a lifelong optical service! Thanks so much for being such a reputable company. It shows in everything you do!
Alma
LensDirect is the most accessible site to order contacts and I keep coming back whenever I need refills. They have great customer service and will call you to follow up, so you don't have to call them. Speaking with a live agent makes a difference.
Cole C.
Great communication, easy to use, up to date and convenient communication tools including texting. Keisha , was so helpful and pleasant during our text. All experiences and touches have been great. Did, I mention great prices and I am looking forward to trying out my new XTRAactive polarized transitional lenses in gray. Please make it in Brown in the future.