LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Aj G.
Aug 6, 2026
Francine was nothing but a help
Francine was nothing but a help ! Your products are superior and I’ll be happy to use lensdirect for my future business! Thanks again 🙏
Response from LensDirect.comAug 7, 2026
Hello AJ! We're thrilled to hear that Francine was so helpful and that you're happy with the quality of our products. Your kind words mean a great deal to us, and we'll be sure to share your feedback with Francine. We truly appreciate your support and look forward to serving you again for all your future eyewear needs.
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Howard C.
Aug 6, 2026
Jaron was very helpful in my request to…
Jaron was very helpful in my request to correct 2 requests for lens replacement and made it only one request. He made the correction quickly and was able to remove an expired credit card from my list of credit card which is the reason for the incorrect entry of 2 pairs of glasses
Response from LensDirect.comAug 7, 2026
Hello Howard! We're so glad to hear that Jaron was able to quickly resolve your order by combining the duplicate lens replacement requests and removing your expired credit card to prevent any further issues. We'll be sure to pass along your kind words to him. We truly appreciate your feedback and look forward to serving you again in the future!
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jennifer K.
Aug 6, 2026
Bibi was very helpful in canceling my…
Bibi was very helpful in canceling my order!
Response from LensDirect.comAug 7, 2026
Hello Jennifer! We're happy to hear that Bibi was able to assist you with canceling your order quickly and efficiently. We'll be sure to share your kind words with her. We appreciate your feedback and hope to have the opportunity to serve you again in the future!
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Lorna D.
Aug 6, 2026
Francine was very prompt
Francine was very prompt, professional and courteous when I needed assistance with my order! Great customer service! 🥰
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Very D.
Aug 6, 2026
Customer service was very helpful !
Customer service was very helpful !
Response from LensDirect.comAug 6, 2026
Hello There! We're delighted to hear that our customer service team was able to help. Your feedback means a lot to us, and we're always here if you need anything in the future. Thanks for choosing us!
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Peter D.
Aug 6, 2026
Prompt service and honest business
Prompt service and honest business! Would use their service again! Business rocks!! Thanks Jaron!!! Great customer service! Top notch!
Response from LensDirect.comAug 6, 2026
Hello Peter! We're thrilled to hear you were happy with our prompt service and that you value our honest approach. Your support means a great deal to us, and we truly appreciate your recommendation. We look forward to serving you again in the future!
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Doris
Aug 6, 2026
Immediate Response
Immediate professional and detailed response
Response from LensDirect.comAug 6, 2026
Hello Doris! We're delighted to hear that you received an immediate, professional, and detailed response. Providing timely and thorough service is something we take great pride in. We truly appreciate your support and look forward to assisting you again whenever you need us!
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Tonie B.
Aug 6, 2026
Great customer service
Great customer service, handled call quickly and stayed on call to ensure everything was working well.
Response from LensDirect.comAug 6, 2026
Hello Tonie! We're so pleased to hear that our team was able to assist you quickly and stay with you until everything was working properly. Providing responsive, reliable support is always our goal. We truly appreciate your feedback and look forward to helping you again whenever you need us!
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