LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

brian K.
Aug 8, 2026
BEWARE I sent my frames in to get new…
BEWARE I sent my frames in to get new lens , they read the RX WRONG and sent me the opposite of what I needed . I reached out to them and and said they would get back to me , a week later I called them and they still have not resolved it I am opening a case with PayPal
Response from LensDirect.comAug 11, 2026
Hello Brian! We’re sorry for the frustration you experienced and sincerely apologize for the error with your lenses and the delay in getting things resolved. We’re glad we were able to assist you and address the issue. We appreciate your patience and feedback, and we’ll continue working to improve our processes and customer experience.
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Anastasiia K.
Aug 8, 2026
Great customer service
Great customer service, have been a client for years. Special thanks to KWASI from LensDirect who helped resolved the issue I had very fast.
Response from LensDirect.comAug 14, 2026
Hello Anastasiia! Thank you for being a loyal LensDirect customer for so many years! We’re thrilled to hear that Kwasi was able to resolve your issue quickly and provide the great customer service you’ve come to expect. We’ll be sure to share your special thanks with him. We truly appreciate your continued trust and support!
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Lo
Aug 7, 2026
Bibi was super helpful!
I spoke with Bibi on the phone, she was able to answer all my questions and make sure everyone was updated properly with my order. Highly reccomend!
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Kathleen S.
Aug 7, 2026
Jaron was kind and helpful with an…
Jaron was kind and helpful with an issue I had with my new glasses.
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Tanika M.
Aug 7, 2026
Great company and great service
My order was correct and the shipping process was not complicated. I also was kept up to date with my order in real time. Thank you and I will be ordering again very soon.
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Judith N.
Aug 7, 2026
Great service and very friendly and…
Great service and very friendly and helpful assistant
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Mike
Aug 7, 2026
Great experience
They helped me through how to check a measurement. The price is great. The order got here sooner than I expected. I tried the glasses on and am more than pleased. I'll definitely be using these guys again!
Response from LensDirect.comAug 7, 2026
Hello Mike! We're delighted to hear that our team was able to help you confirm your measurements and that you found our prices great. It's even better to know your order arrived sooner than expected and that you're more than pleased with your new glasses. We truly appreciate your support and look forward to helping you with your next pair. See you again soon!
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luis R.
Aug 6, 2026
The person in customer service was very…
The person in customer service was very helpful and understanding, I really appreciate his patience.
Response from LensDirect.comAug 7, 2026
Hello Luis! We're delighted to hear that our customer service team provided you with helpful, patient, and understanding support. We'll be sure to share your feedback with the team it means a lot to us. We truly appreciate your support and look forward to assisting you again in the future!
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