LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

11,626 approved reviews, newest moderated first

Craig
Aug 6, 2026
Kadisha was absolutely awesome in…
Kadisha was absolutely awesome in assisting me with my order and processing my payment.
Report
darin W.
Aug 6, 2026
Mario was a great help and Lens Direct…
Mario was a great help and Lens Direct is the absolute best place for all eye related items.
Response from LensDirect.comAug 6, 2026
Hello Darin! We're thrilled to hear that Mario was such a great help and that you consider Lens Direct the best place for all your eye care needs. We'll be sure to share your kind words with Mario they'll be delighted to hear them. We truly appreciate your support and look forward to serving you again!
Report
James A.
Aug 6, 2026
Slow service
Ordered Rayban Wayfarer frame and lens package on July 5th. I did not receive my order until August 4th. Received a text message asking me to send them my frames. Frame package was clearly listed on the order. Had to jump through hoops to talk to a real person to clear up their mistake. Order was then in lens crafting status for over 8 business days. Not exactly fast service as website states. Two stars just because the glasses are correct and are working out nicely.
Response from LensDirect.comAug 6, 2026
Hello James! We're sorry to hear your order took longer than expected and that our mistake with your frame package caused unnecessary frustration. We understand how disappointing that experience was, especially when you were expecting a faster turnaround. We're glad your glasses arrived correctly and are working well, and we appreciate your feedback as it helps us improve our service.
Report
Michael L.
Aug 6, 2026
Professional Service
The customer service agent who assisted me was patient, knowledgeable, and helpful.
Response from LensDirect.comAug 6, 2026
Hello Michael! We're delighted to hear that our customer service agent provided you with patient, knowledgeable, and helpful support. Delivering a great experience is always our goal, and your feedback means a lot to us. We appreciate your support and look forward to assisting you again in the future!
Report
Ew
Aug 5, 2026
Dion at LensDirect provided Friendly and prompt customer service
Friendly and prompt customer service, and handled my issue perfectly. Dion was great. Thanks!
Response from LensDirect.comAug 6, 2026
Hello Ew! We're so glad to hear that you received friendly and prompt customer service and that your issue was resolved perfectly. We'll be sure to pass along your kind words to Dion they'll be thrilled to know they made such a positive impact. We truly appreciate your support and look forward to helping you again whenever you need us!
Report
Jill
Aug 5, 2026
Bibi was very helpful
Bibi was very helpful. Sent return label immediately. I explained how I was traveling in 2 weeks and needed to exchange lenses because my prescription changed. Per her recommendation, I sent lenses back the same day I ve spoke with her. very happy with the customer service!
Response from LensDirect.comAug 6, 2026
Hello Jill! We're delighted to hear that Bibi was able to assist you quickly and provide the return label you needed right away. We're glad her guidance helped make your lens exchange process smooth, especially with your upcoming travel plans. We'll be sure to share your kind words with Bibi. We truly appreciate your feedback and are happy to have provided the helpful service you deserve!
Report
John B.
Aug 5, 2026
Helped with my order, CHELA was great thank you!
CHELA was great thank you!
Report
Eduardo M.
Aug 5, 2026
Kissel responded well to my inquiry
Kissel responded well to my inquiry. She is polite and very effective at communicating.
Report