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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Kelly W.
Aug 6, 2026
Darcel helped out with my concerns and…
Darcel helped out with my concerns and rectified some issues with my account. Very efficient and helpful.
Response from LensDirect.comAug 6, 2026
Hello Kelly! We're delighted to hear that Darcel was able to address your concerns and resolve the issues with your account efficiently. We'll be sure to pass along your kind words they'll mean a lot to Darcel. We truly appreciate your support and look forward to assisting you again whenever you need us!
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Chet H.
Aug 6, 2026
Offered a BOGO on sunglasses but didn't…
Offered a BOGO on sunglasses but didn't live up to the offer. Received one pair of sunglasses I could have bought at Walmart for $10 but was charged much, much more. Stay away as they tell you one thing but then do something entirely different for ridiculous prices.
Response from LensDirect.comAug 6, 2026
Hello Chet! We're sorry to hear about your disappointment and understand your frustration. We apologize for any confusion regarding our BOGO promotion, as the offer applies only to select frames and requires two eligible frames to be added to the order with the correct promotional code. We never want our promotions to be misleading, and we'd appreciate the opportunity to review your experience further and address any concerns. Thank you for sharing your feedback.
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Anne
Aug 6, 2026
Good prompt customer service
Good prompt efficient customer service from Dion. He was very helpful.
Report
Melissa A.
Aug 6, 2026
Dion did a great job with verifying my…
Dion did a great job with verifying my order and getting it processed for filling and shipment. Dion was very friendly and helpful.
Report
Jared G.
Aug 6, 2026
Chela was great
Chela was great! She was polite, informative and helpful! Couldn’t ask for a better experience! Thank you chela!
Report
Constance Ann N.
Aug 6, 2026
Updated delivery date without…
Updated delivery date without difficulty… representative was friendly and helpful
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george N.
Aug 6, 2026
Quick and easy
Jaron made the process quick and easy!!
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Diane B.
Aug 6, 2026
Jaron is a pleasure to work with
Jaron is a pleasure to work with. I haven't even sent my frames in yet for the lens replacement and they are already on top of the details of my order
Report

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