MaryJane
I initially sent my glasses in for lens…
I initially sent my glasses in for lens replacement at the beginning of June. I finally got them in July. But my prescription was done incorrectly. Sent them back in and then I was told I had to sign a waiver, which held up my order. I have called and emailed and I'm always told that the order is in process and will be expedited, but now I am told it's another week or more until they will be shipped because they are working on "high value" orders. Really? Meaning I'm "low value"? This is the worst customer service I've ever experienced.
Response from LensDirect.comAug 29, 2023
Hello MaryJane, UPDATE: We're sorry to hear that you experienced a delay in receiving your order. We understand how frustrating this can be and we apologize for any inconvenience. We will investigate this further and take steps to ensure that this doesn't happen again. And, I would also like to thank you for being patient. Good news: Your contacts are out for shipping and is expected to arrive at your door by Friday 01st, September 2023. We apologize again for the delay and appreciate your patience on this one. Our team is also learning from this experience to ensure you'll have a better shopping experience with us next time. We work hard to make sure our customers love our products and service, so thank you for bringing this situation to light. Please feel free to contact us at 1-800-536-7111 if you require further assistance. And, we're thankful for your feedback and will take the necessary steps to improve. Sincerely, LensDirect Customer Happiness I'm sorry to hear that you were not happy with your experience with LensDirect. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Yours sincerely, LensDirect Customer Happiness