LensDirect.comReviews of lensdirect.com

Response from LensDirect.comAug 24, 2023

Hello Elle, I'm sorry to hear that you were not happy with your experience with LensDirect. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Yours sincerely, LensDirect Customer Happiness

Response from LensDirect.comAug 24, 2023

Hi Holly, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness

Response from LensDirect.comAug 24, 2023

Hello Rojer, UPDATED: Thank you for providing your order information and for taking the time to share your experience with the company. I am so sorry that there was a delay with receiving your order. And I do want to thank you for bringing this issue to our attention, Rojer. We pride ourselves on maintaining the highest quality standards for our customers but we didn’t measure up. This is not how we aim to run our business. We’re currently making adjustments to make sure those types of issues doesn’t happen again. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time. Your review is concerning to us and we need to know more. We hope you’ll give us an opportunity to discuss this further with you, and would appreciate it if you reached out to us at 1-800-536-7111. Sincerely, LensDirect Customer Happiness Hello Rojer, I'm sorry to hear that you were not happy with your experience with LensDirect. I was not able to find your specific order in our system with the information provided in this review. I have requested that TrustPilot ask you for some information regarding your order. Please provide the information to TrustPilot so that I can look into this for you. Yours sincerely, LensDirect Customer Happiness

Response from LensDirect.comAug 24, 2023

Hi A. Bech! We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness

Response from LensDirect.comAug 24, 2023

Dear Steven, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness

Response from LensDirect.comAug 24, 2023

Dear Tom, We're sorry to hear that you experienced a delay in receiving your order. We understand how frustrating this can be and we apologize for any inconvenience. We will investigate this further and take steps to ensure that this doesn't happen again. And, I would also like to thank you for being patient understanding given the situation. I assure you that this is not something that typically happens. I notified management and had the situation escalated. Your order has been prioritized, and it will be shipped out as soon as possible. We apologize again for the delay and appreciate your patience on this one. Our team is also learning from this experience to ensure you'll have a better shopping experience with us next time. And, we're thankful for your feedback and will take the necessary steps to improve.Please feel free to contact us at 1-800-536-7111 if you require further assistance. Sincerely LensDirect Customer Happiness

Response from LensDirect.comAug 24, 2023

Hello SE, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness

Response from LensDirect.comAug 24, 2023

Hello Min, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness