Paul P.
Call got through to a human right away…
Call got through to a human right away & he answered all my questions. Thank you Warren!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Paul P.
Call got through to a human right away & he answered all my questions. Thank you Warren!
sherry S.
So far so good customer service was excellent haven’t received my glasses yet but they have contacted me twice to make sure they are correct
Response from LensDirect.comSep 12, 2023
Hello Sherry, We really appreciate you sharing your review of our service. Thank you! Regards, LensDirect Customer Happiness
Susanna
Warren provided great customer service and got my questions answered. Happy for considerably lower prices that other places.
Hughes
Great customer service provided by Nyah. Thank you.
Elizabeth
This was my first time using lens direct. I had a couple of questions and called their customer service line. Nyah answered my questions and made it an easy process. Having great customer service makes a big difference! Nyah made that happen.
ASO
Customer service was very responsive. Nyah was polite and helpful and made me feel like my questions and concerns were being promptly and professionally addressed.
Response from LensDirect.comSep 4, 2023
Dear Customer, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
inaray L.
Nyah was a great help to me.,she was quik and very nice.
Response from LensDirect.comSep 4, 2023
Hello Customer, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
cb S.
Their website is fishy. I could not enter information beyond lens type so I called them. Some girl said she would take th email and e order over the phone. Error with card expiring! LD wrote me an email said said I had to call in the number. I never verbally give out card numbers. Fishy.
Response from LensDirect.comSep 12, 2023
Hello Customer, We’re sorry to hear of your less-than-satisfactory experience with LensDirect and hope you will accept our sincerest apologies. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please give me a call at 1-800-536-7111 at your earliest convenience. Yours sincerely, LensDirect Customer Happiness