LensDirect.comReviews of lensdirect.com

I ordered a pair of progressives. I was called after a few days and told I should upgrade the lenses with my prescription and agreed.The purchase and shopping time were fine. I tried the glasses on almost immediately and could not see anything through the lower (reading) portion. I contacted them the next day. The rep said sometime the lens upgrade treatment caused this. They sent me to an optician to have them read the prescription, which read correctly. This optician said the problem was not uncommon. Called them back and they asked me to go get another eye exam. Too much to ask for a $118 pair of glasses, I I'll take the loss and scratch them off my list. I have ordered glasses online numerous time and never had a problem. All this is within their return period. They would not give a return authorization, only a run-around.

Order Number #914064687 Order Date Jul 19, 2023 12:09PM UTC I sent an email August 7th (13 business days later) asking where my glasses were since their policy states they will be shipped in 10 to 12 business days. I sent another email on August 14th (18 business days) and told them to cancel the order, because it was still in the the processing phase and they never responded to the message I sent the previous week so now I had no faith that the glasses will even arrive. Now of course I get a reply that says "On Aug 15, 2023 at 12:08 PM, LensDirect info at lensdirect> wrote: Hi there Sherry! I sincerely sorry for the delay in getting back to you to provide an update on your order. Your order has been sent to our escalations team to ensure it will be shipped out to your however, it takes 2-3 business day for delivery. When your order has been shipped,you will receive an email with your tracking number so you can track you order every step of the way. We are sincerely grateful for your understanding in this matter." To which I replied, "On Tuesday, August 15, 2023, 7:07 PM "Killians1girl ." Killians1girl> wrote: Since you did not meet your advertised turnaround time and when I inquired you couldn't be bothered to respond to my message I had requested you cancel the order. So why did you ship it? I will not be be paying full price for your lack of attention to my order. So, either you give me a partial refund, or I will ship them back for a full refund." They replied "On Aug 16, 2023 at 9:54 AM, LensDirect info at lensdirect wrote: Hi there Sherry! I am very sorry for the experience that you encountered regarding your order Sherry.Due to our policy we are not able to refund or return the order." So in their minds, it's perfectly OK for them to complete the process at their leisure, not meet the deadline they created, advertise falsely and deceptively, and the customer is just supposed to accept that? No. It is unacceptable. As consumers, when we purchase a product from a company we look at the turnaround time and expect that they will fulfill our orders on time. Any reputable company manages their deadlines and delivers a quality product on time. But then you have companies like this, who don't respond, and then they constantly give us the big fat finger in our faces when they don't deliver on time as if to say "too bad. What are you going to do about it? You have no power. You have no control. We can do whatever we want. We don't care about you, because we already have your money. Well, I am filing a complaint to the Better Business Bureau and the Attorney General. Because clearly, I am not the only one who got the big fat finger. I should have read the reviews. Maybe we should get together and file a class action lawsuit? I am sick of Corporate America having zero accountability. We, as citizens of the UNITED STATES OF AMERICA are supposed to have legal protections from these corrupt practices.

They've had my frames for over a month and still no glasses. No one can tell me when they will be finished. Not what I expected. I definitely would have gone somewhere else.

It s m y first time that i order lenses thought this company and is surely my last time . They promise your lenses and frame in 10/12 working days but never happen. order on July 16 Still waiting my frame wirh new lense on August 15 ?and finally price is not really competitive comparing to another local shops

Lenora Was excellent! Very patient, helped me with 2 separate issues I had and resolved both in a timely manner. Thank you!

They have sent me 25 emails and now they r calling me from a blocked number it's 9:30 pm Saturday night. I can not get Sean from calling, texting, I am going to contact the authorities on Monday morning. If this helps. The blocked number I recieved all the calls from is 855 531 0320. My phone shows the name Shawn. As far as the mails go those were generated by your company so you should be able to see what has been sent the last weeks. Text messages you can also view from the blocked phone that kept calling me. Please return my glass's asap. Shawn can provide you with all my information.

I sent in two frames to have lenses put in...Sent my two prescriptions for lenses as well. They put my "close up reader" prescription in my sunglasses and tinted them and put my distance prescription in my "reader" frames. Offered to do NOTHING to help correct their mistake. I will never use them again...$200 down the drain....

Fabulous customer service. Keisha helped me straighten out a shipping error by catching the package before it left the warehouse and updating the delivery address.