LensDirect.comReviews of lensdirect.com

After them sending back my lenses without changing the lenses and taking an additional week to fix it with no compensation, I noticed that they added a blue light tint to my glasses. The blue light tint makes the lenses yellow. Customer service is useless so I am just going to have to live with these I guess. I would very strongly recommend using a different company for your lens replacement.

Nyah was amazing. She guided me through the process. Lens Direct did an awesome job on my designer sunglasses. I'm sending them another pair!"

Nyah was extremely efficient and courteous. I had sent in an incorrect prescription form and contacted LensDirect by chat. Nyah immediately helped me to rectify the situation in a prompt and kind manner. Not only was the customer service a nice change from the sometimes rude encounters one has when conversing with sales agents, etc. but the prices at LensDirect are very reasonable.

I love this company, their customer service is amazing, they are so happy to help, and reply to emails and texts really quickly, thank you Nyah!

Needed to contact to resolve an issue with a coupon code, was expecting to settle in for a long wait to get to a person and another long wait while they give me the run around like most places I have to contact for customer service, but I was surprised to find that I got on the phone with a person in under a minute and Keisha was incredibly helpful and concise with resolving my issue in about another minute. Overall very happy with the customer service

Got Abe email I sent the wrong prescription, called talked with Keisha, she was very helpful and informative, got the problem straightened with ease and before she hung up, GREAT😁

Sharissa was wonderful I’m the phone. I was disappointed at how long I had to wait for my glasses to get new lenses put in , I finally received them this eel since my order in July. I feel When you have a problem with something you should let the person know ! I had to keep emailing and called to find out why there was such a delay. Even though it took so long I am happy with them and I will use your company again.

I placed an order for a lens replacement with existing frames with them sending me a box to return them in. Days after placing the order, I received an email saying my IPD information was missing, and that they needed it to action the order. Not sure why that wasn't collected when placing the order, but fair enough, I used their provided tool, which said that my IPD information was recorded and submitted, and figured that was that. Days later I received another email saying that they still hadn't received it, to which I responded that I already had, and so I had to provide the information manually a second time. In terms of sending them the frames, I received the box, did all the requested prep, then sent the box back to them as instructed. Again, days later, I receive an email saying they haven't received my frames yet so there would be a delay in processing my order. I reply that that makes no sense as I'd shipped them back several days prior, and they should have arrived by then. They respond the next day that they had in fact arrived according to their own tracking information, they just hadn't actually processed the arrival so their system didn't know about it. Okay. A couple *more* days later, I receive an email asking me to sign a liability waiver, saying they are not responsible if they destroy my frames in the process of replacing the lenses, and that no compensation would be provided in that event. I replied that asking me to sign off that it's okay if they destroy my property without recompense *after* I had already paid, marked up the existing lenses, and tendered them to their care was a remarkably shady thing to ask, and I promptly received a reply that my order had been cancelled. If "hey we might destroy your glasses and if we do, oops, our bad, your SOL" is their operating procedure, that would be a good thing to get someone to sign off on *before* taking their time, money, and property, not under the gun after all of that. Strongly recommend anyone seeking lens replacement look elsewhere.