Brian
Quick and professional
Short wait for customer service answer my call. Kurshel was professional, pleasant and addressed my issue promptly.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Brian
Short wait for customer service answer my call. Kurshel was professional, pleasant and addressed my issue promptly.
Dave T.
Wendy was great she provided the service I needed.. Fast. Thank You Wendy.
Jessica J.
Responsive and personal!
Gary G.
Always great experience here, for many years. Today I chatted to cancel an order we changed our minds on. They did so with no problems at all.
Carmela B.
Warren was very quick to resolve my concerns regarding my frames..Thank you Warren for all the help.
CJ
From receipt of my frames to my receipt of the replacement lenses, it took 6 weeks. Emails are probably outsourced and no one has a clue. Had to call the 800 number for someone to realize they screwed up.
Sofi I.
Thank you KAYLA, for the very professional and courteous service I received.
pjr R.
The reps at this company always provide excellent service. They really shine.