LensDirect.comReviews of lensdirect.com

Very helpful. Solved my dilemma in a timely understandable manner. Very professional.

Great communication and customer service. Kayla is the best. Thank you!

I ordered a pair of sunglasses on 8/12 and as I clicked on "track progress" on their website, it said 'new lenses being made" for over a week. On day 10, I then contacted customer service asking how could that be, and received the following (partial) response; "I would like to inform you that your order is within the processing timeframe which typically takes 10-12 business days. Once completed and shipped, an email will be sent to you with tracking details attached." In other words, a complete no-answer to my question. I then waited almost another week and again contacted them since the progress on the tracker still hadn't changed and this time got this response; "I am so very sorry that you are going through this delay and experience with us. Looking into the order it shows the last update was done within last week which it shows picked and preparing to be traced." What does that mean in English and why doesn't it respond the their own tracker still saying "new lenses being made". II did finally receive the glasses on 9/7, with no explanation as to why a simple pair of sunglasses didn't take 10-12 days, but instead 26.

Nyah was very helpful in assisting me and managing to solve the problem quickly and efficiently.

Nyah was extremely helpful, and accommodated all my questions. I wish all online help would be like her!!!

Great customer service from Kimia. Very helpful and very fast!

Wendy was very helpful and accommodating!

Natasha provided great customer service!