Michael S.
Sharonda was very courteous and…
Sharonda was very courteous and professional. Friendly as well. She assisted with coupon availability.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Michael S.
Sharonda was very courteous and professional. Friendly as well. She assisted with coupon availability.
TR _.
Stay AWAY from Lensdirect.com at all cost! They broke my high-end frames that I purchased elsewhere while their technician was inserting the lenses and they are refusing to pay for the broken frames and lenses. I called and emailed them so many times but they don’t reply or call back. The company is a big SCAM. Just check out the reviews and complaints on Better Business Bureau website. They have hundreds of unresolved complaints from customers like myself.
David
Kurshel was awesome in helping me out! And was very nice and helpful!!! Thank you so much I appreciate it !!!
Olivia L.
Bibi was so sweet and helpful! She resolved my problem right away! Thank you!
Emily M.
I subscribed to LensDirect years ago. This morning I noticed I’m almost out of contact lens, Alex helped me through the process. I have my contacts coming in 1-2 business days now.
Response from LensDirect.comMar 15, 2024
Hello Emily, Thank you for your continued support over the years! It brings us joy to hear about your smooth customer service experience. We look forward to serving again you in the future. Best regards, Ellen J. LensDirect.com
David H.
Sharissa did a great job of making sure all my questions were answered and my order needs were completed.
Response from LensDirect.comMar 15, 2024
Hello David, Thank you for your amazing 5-star review! Your satisfaction is our priority, and we're grateful for the opportunity to serve you. Best regards, Ellen J. LensDirect.com
Joe
Sharissa helped clear up a billing issue right away! Very helpful. Excited to see how my glasses turn out.
Response from LensDirect.comMar 15, 2024
Hello Joe, Thank you for your feedback! We're pleased to hear about your positive experience. We're just as excited to make new lenses for you. Best regards, Ellen J. LensDirect.com
Barbara J.
Very good process and very good customer service Kissel .. I saved quite a bit on updating my lenses.
Response from LensDirect.comMar 14, 2024
Hello Barbara, Thank you for your 5-star review! We're delighted to hear you had a great experience with our process and customer service. We're glad we could help you save on updating your lenses! Best regards, Ellen J. LensDirect.com