LensDirect.comReviews of lensdirect.com

Very quick and helpful

Thank you to Sari for professional & friendly service.

Jan 3rd 2026 and I’ve been contacted by LensDirect 4 times with the same questions and excuses since my lenses fell out of my frameless glasses 2 times. The only reasons I’ve been contacted on Trust Pilot seem to be to get consumers to believe they correct problems I’ve had with my lenses they pretend not to understand or care about. The worst part of this contacting me is how consumers believe they are claiming to be concerned. They don’t care and Fortunately Trust Pilot allows updated reviews to keep consumers safer. Updating my review 10/22/25 I did contact Lens Direct like I was asked to re- explaining I received 2 pairs of lenses to thick to fit the pair of frames I sent them resulting in the lenses loosening from the the frames and unable to wear them. No answer from Lens Direct. I did re- install the lenses myself after ordering the compression fittings and pliers to re-install frameless lenses to the frames from Amazon. The most irritating part of Lens Direct 2nd replacement order is the second pair of lenses are not the transitions I ordered and they made the less expensive version of transitions photo not the photo X I paid for. The fact they answered my review is nice. The fact they never responded to my problem a 3rd time is what customers should know because I already tried to get a response before my reviews with no answers. 9/22/25 i ordered lenses from Len Direct that were too thick for my frames. My complaint was reviewed and were replaced with the same 1.67 lenses too thick for my frames. The second pair of lenses were photo not photo X the wrong transition darkening order. Ultimately I received 2 pairs of lenses that did not fit my frames fitting wobbly and eventually falling out of the frames.

The service this company provides to its customer is something that cannot be explained, because it seems like customer service is a thing of the past, but not with this company. They responded to all my requests and questions within a couple of minutes. I will purchase all my eye glasses with them moving forward and also recommend them to anyone I know. I give them 5+ stars.

Quick service and resolution to my problem.

When I received my new lens and they were blurry, I contacted Lens Direct. It took a day or two to get each response and each time it was a different representative, until I posted a negative review and then it appeared I was communicating with the same person. She did offer a return of the glasses so they could review the prescription, which was appreciated.

Dion was very knowledgeable and highly respectful

Very helpful and knowledgeable. Very fast as well, which was great.