LensDirect.comReviews of lensdirect.com

Full transparency prior to ordering will be appreciated. For starters - when shipping your glasses to LD they provide you with a shipping label for ground. It took me 5 days for them to receive the lens. I did have the option to receive my lens in warp speed 1-2 business days but shame on me for assuming this would mean I would get my glasses sooner. I placed this order on September 3rd. It has been 21 days but I am expected to wait another week. I did receive my lens and although it did take a long time to receive- the service, quality, and value makes up for it. Will I order through them again? Probably not, but I would recommend to a friend if they’re looking for a good value and can afford to wait a few weeks.

This company sent contacts to me without a valid prescription, actually with no prescription on file, my account shows no prescription. They not only didn't validate a current prescription with my doctor, then sent me contacts based on a very old prescription without notifying me first. When I saw the message that I had a shipment I immediatly contact support, BEFORE they shipped, and said what are you sending me, I don't have a prescription on file, I don't use these contacts anymore and you charged my credit card without my authorization, please cancel. Support refused to look into my issue and replied with automated rsponses. Contacts were delivered that I didn't order that are not my prescription and sat in the sun as I was not home (I was not expecting the shipment since I didn't order it). Support refuses to answer my emails. Spent tons of time on the phone with them, via chat and via email and no one will resolve this, I was promised a resolve Monday night, didn't get it! I want a full refund. Do not order from them, they keep your information and will randomly charge you without notice or authorization. They will send you medical supplies you did not order authorize, nor did a doctor, and will violate their own terms which state an updated/current prescription needs to be on file and/or they contact your Doctor. They did neither of these.

Lens Direct has been excellent over the years. I try to get my lenses when a sale hits. I checked out and forgot to I sert my 20% discount... Thank you Lens Direct for ensuring I got my 20% discount upon my request.

Mario was helpful and gave me exactly what I needed right away

Very kind and efficient

Very polite and made the order change easy

Sari took the time to explain what my issue was over multiple emails. She was great!

Bibi, Sari, and everyone that helped me were very nice and patient with me. (I am 64 and recently had a kidney transplant, so I am a little "foggy" from the meds.) They guided me through all the steps. They were very knowledgeable and nice.