LensDirect.comReviews of lensdirect.com

I needed a label sent out and the rep sent it out promptly via sms since I was having trouble with my email

The customer support representative was really good. Their name was “BIBI”. They were very helpful and help me sort an order issue. They stayed with me for a while too. Most places would cut the chat off, but BIBI was very friendly and helpful throughout the process. Thank you BIBI. You are good at this. 👍

A return/exchange of two boxes of BioTrue contact lenses, which could have easily been handled (returned via FedEx, boxes were unopened/unmarked/perfect condition as stipulated) has now taken 8 additional and unnecessary email exchanges with 4 different "Customer Happiness" assistants without resolution.

Super-quick response, and Nyah was very friendly and knowledgeable. If the lenses are as good as the customer service, I’ll be happy.

Great customer service with Jade. She was able to fulfill my requests in a timely manner.

Order was delayed slightly Nyah was great with communication on why

Dion was very professional and resolved my issue very quickly. He was very polite and responded very quickly keeping me updated

Andrew was very pleasant, efficient and professional. I felt extremely well taken care of. You have a good one there Lens Direct!