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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

11,626 approved reviews, newest moderated first

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Steve L.
Sep 24, 2025
The company is very responsive …
The company is very responsive and offers great products and discounts!!
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Bruce T.
Sep 24, 2025
Great on-line customer service experience
Sharissa was very courteous and expedient in answering my order status question in the online chat. One of the better on-line customer service experiences I've had.
Report
Bernadette O.
Sep 24, 2025
The customer service is awesome
The customer service is awesome! They answered my questions promptly and handled everything in a professional way. I will make sure to refer my friends and family to LensDirect!
Report
Mary F.
Sep 24, 2025
Bibi was very helpful and very pleasant…
Bibi was very helpful and very pleasant to talk to. She had a great personality and answered all my questions.
Report
Keely F.
Sep 24, 2025
Bibi was so nice and got right to the…
Bibi was so nice and got right to the point of the issue I wanted to resolve! Great service!
Report
Shannon
Sep 24, 2025
Dion was wonderful and so helpful in…
Dion was wonderful and so helpful in getting my order status figured out.
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Armando T.
Sep 24, 2025
Excellent customer service
I ran into an issue with my script being expired. I contacted customer support and Mario was super quick to respond and resolve my issue.
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CHRIS V.
Sep 24, 2025
Customer service representative was…
Customer service representative was very helpful and very patient. She was able to help me with my order and my rewards. She also helped me how to navigate through the website and how to redeem my rewards. Also, I subscribe and she also set me up to use my rewards whenever my order gets ship out.
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