LensDirect.comReviews of lensdirect.com

My order was delivered to the wrong address. After numerous emails the situation was not rectified. I was put on a call with the people that received my order. I had to make my own arrangements to get my shipment from the incorrect address where it was delivered. How would this have even been possible if I lived in a completely different state? This company did not help at all. It is unbelievable that this company had me to go to a complete stranger's house to pick up the order that was delivered incorrectly! I was never given any option to have a new shipment mailed to my correct address. I was only expected to go to someone else's house to get my order.

Bibi was great!!!! Just needed to confirm my PD and was met w kindness and a plethora of help💕

Sari was sweet and very helpful placing my first order with Lens Direct. I appreciate kindness any chance I receive it. After my order was placed, she sent me an email letting me know she had applied a 20% discount for first-time customer. An unexpected and happy surprise. Thank you, Sari!

Great service, speed, accuracy and politeness!

Andrew Castillo was great, helped me get what I needed and fast!

Chelsea helped me fix my prescription request by asking thorough questions and promptly correcting the error.

Nyah Was great.

The agent understood my request and quickly worked to cancel an auto refill order for me.