LensDirect.comReviews of lensdirect.com

Shelby was very helpful and handled my problem in two minutes thank you.

Mario was very thorough & helpful. Made correcting my order easy, & a pleasant experience.

The agent was very polite and helpful and solved my problem right away.

Look elsewhere if you want someone to stand behind their product. Purchased nearly $300 in lenses. They send me the return info and in a following email they tell me they can’t take them back because it's outside their return window of 90 days. The contacts are unopened. I will be donating them. I have a teenager that could have been a loyal customer for years. Not any more. Asked for a supervisor, still waiting. Save your money and shop elsewhere.

The post office refused to deliver my package and told me I had to reach out to the sender. I did a live chat and was connected with Haven, and they're handling the process for me now. Lensdirect is also one of the most affordable and awesome sites out there. They rock!

Mario provided direction when I let LensDirect I didn’t have a printer for the mailing label. I needed a copy of the mailing label and Mario included a PDF without asking. I’m looking forward to getting my favorite frames with the new prescription!

Nya was quick and efficient! She knew what I needed to be done and was kind throughout the process.

Nyah was very helpful. She was patient, knowledgeable, and genuinely cared about resolving my issue. She took the time to explain everything clearly, answered all of my questions, and made what could have been a frustrating situation feel easy and stress-free. This kind of service is rare and truly appreciated—thank you for going above and beyond.