Jessica P.
Great experience!
Kissel was very helpful and so friendly! Time to give them a raise ;) !!!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
11,626 approved reviews, newest moderated first
Jessica P.
Kissel was very helpful and so friendly! Time to give them a raise ;) !!!
Carol
The gentleman listened and gave me a solution to my problem!
Christopher M.
Haven was a great help , getting my order updated.
Response from LensDirect.comFeb 25, 2026
Hello Christopher! Thank you for sharing your experience! We’re so glad to hear that Haven was able to help get your order updated quickly and smoothly. Our team at lensdirect.com is always here to make sure everything is accurate and hassle-free. We appreciate you choosing lensdirect.com and taking the time to leave your feedback!
Hypno S.
I researched which optical place could help add new prescription lenses to my favorite frames and LensDirect was recommended. I reached out to their customer service rep, Natha, and they were extremely helpful and quick. Highly recommended.
Allan M.
Nyah is excellent - quick response to my request. Thank you, Nyah
Shannon M.
Rissa was super helpful! She helped correct my order to reflect my updated prescription and recurring subscription. Thank you!
Response from LensDirect.comFeb 25, 2026
Hello Shannon! Thank you so much for your kind words! We’re thrilled to hear that Rissa was able to help update your prescription and recurring subscription smoothly. Providing quick, accurate support is what we strive for every day at lensdirect.com, and we’re so glad she delivered a great experience for you. We truly appreciate you taking the time to share your feedback and for choosing lensdirect.com for your vision needs!
Kit B.
Djanna was super helpful - one of the best CX I've had in ages (and I swear I end up using customer service often!). Thanks for the efficient, quick resolve to my issue. I will def be back to LensDirect!
Robert M.
I had problems creating an account to purchase lenses for my wife. Used the chat and talked to a helpful young man named Mario. he suggested I try a different web browser and it worked. This was good because my computer is running Windows 10 and needs replaced so its frustrating to use especially when your trying to make accounts and make a purchase. Thank you Lens Direct