LensDirect.comReviews of lensdirect.com

My experience was great and Chelsea was very helpful. She made the process very smooth and easy.

Nyah responded quickly and answered my refund questions.

Terrible service. Unable to receive a fax from doctor. I ordered contacts January 22, still haven't received them. I have made 3 calls and everytime they say they are sorry. I gave them my doctor's number 3 times. Then they said "bad prescription " Which it is not! They NEVER get back to you by phone or email. They gave me a number to text my prescription to and another girl tells me it us not one of their numbers but I received a text back from them saying they got it! DON'T BUT FROM THEM. I WILL NEVER AGAIN!!!

Lens direct Let me start off by saying I don’t usually do reviews unless the products are bad just to warn others but in this case, I felt it necessary to tell anybody who wants to listen. I’ve used these folks twice for Lens replacement in my glasses. The work was phenomenal. They stand behind their work, which most businesses don’t nowadays. The whole process was pretty straightforward and quite simplistic. I always do my research and I did look at other businesses, but LensDirect stood out amongst the others. I don’t wanna bore you with a bunch of details, but if you’re on the fence on which way to go with your glasses, I would definitely say try this company. You will not be disappointed.

The good: customer service was responsive, lenses were great, liked the updates in the process via the Tracker. The bad: Takes way longer than the advertised 7 - 10 day turnaround -- Ordered 12/22 and they charged my card for the new lenses, frames received by them 12/31, the Tracker appeared to be stuck so I reached on the first time on 1/16 with a "sorry for the delay" response, I reached out again on 1/23 and got another "sorry for the delay" response, received a message on 1/27 that my lenses had (finally) shipped and I received them on 1/29. So much for the 7 - 10 day turnaround. I wish they would have at least offered a partial refund or some type of compensation for the extended turnaround time. Also, I think they are a bit pricey for lenses only; I could have purchased a complete new pair for the same price and had them in less than half the time.

so far lens came in good condition and no defective contacts yet

Everyone was extremely helpful and obliging. Contacts arrived in excellent condition and in good time, despite the weather! Thank you 👍

Natha did a great job solving my issue quickly.