LensCraftersReviews of lenscrafters.com

Great online shopping experience and a variety of glasses to choose from. Only issue is not being able to make multiple purchases when using insurance plans.

Hayward mall Greenville SC. Had trouble with the lens in my new glasses. No one answered the phone at doctor's office. I left my name, phone number and explanation of difficulty. No one returned my call. Poor business practice.

Your phone rep was amazingly helpful, plus a lovely, patient person. Could not have been any smoother. My nearest store is 2+ hours away. Certainly your online + phone support is next best thing!

My glasses arrived quick. The quality of the glasses was also great with no problems.

Very high quality product and service.

The site was easy to use and they made it simple with entering the eye script and tools to see how the glasses look. This made it very easy to buy glasses with insurance. Top of it all it was quick delivery.... so if you have a prescription and are on the go... ordering online makes it effortless. However, if you need help picking glasses than go in to one of their stores.

Went into the Clearly Store that LensCrafters just bought out. The experience there was confused and just plain disorganized, we gave them our patience, as they had just switched to the new LensCrafters platform. What I didn't realize is it is just the store that was bought out, not the Clearly Website. So LensCrafters store did not have the glasses I wanted, so we went to the website and I thought they had found the ones I wanted. Now I received them, as my husband went to the store to pick them up (as they no longer would send them to the house). Found out they were the wrong glasses. I ordered the flexible frameless, and these are hinged frameless. I was contacted by LensCrafters, and they said I had to return to the store, I contacted Clearly, they said I had to talk to the store, So if you order from the store, the WEBSITES of either Clearly or Lenscrafters WON'T help at ALL. The store was the one that got the order wrong in the first place, we made a trip into Vancouver over an hour away, we already had to come into the store to pick up the glasses, rather than sent directly to our house. Now its looking like the only way to receive help is to go back to the disorganized store people to return them or waste $284 for the glasses that aren't what I ordered.

After my review, LensCrafters contacted me and asked for more details. I provided them and got no response. I posted this, and they contacted me again asking me to fill out another form. I took the time and did this, and again I received no reply. They obviously are just giving me the run around for my negative. So be it. I continue to spread the negative review of LensCrafters and have even had some people ask for names of other optical shops, which I gladly provided. My brand new glasses still sit unused and unworn because I returned them a few days after the guarantee time. I hold no hope of a resolution, but continue to spread the bad word about LensCrafters. Use them at your own risk.