LensCraftersReviews of lenscrafters.com

Avoid LensCrafters at all costs. Their refund/satisfaction policy is bogus, no one is going to refund anything. Their store employees are MIA and not available, and their corporate policies are anti-consumer. The worst.

Bought new pair of glasses online from Lenscrafters on12/19/2022. Purchased 1 yr warranty plan offerd through Asurion. After recieving glasses about 7 weeks later, the left lense developed a crack where the frame attaches to the left arm. I filed a claim for replacement and was processed on 2/21/2023 after paying $50 co-pay for full repacement of lenses and frames. They said they could not just replace the lens. Recieved replacement glasses and the same exact thing developed on the left lense about 10 weeks later. On 5/24/23 I contacted customer service again about this problem and they offerd to replace again requesting another $50 copay. I asked if I could replace with a different frame, one that I had previously owned before buying this frame. I even told them I would pay the diferrence in price. They said they could only replace with duplicate frame. I thought this was unreasonable and said that I didnt want to keep going through replacing glasses and paying $50 each time and getting the same results so I asked if I could speak with supervisor. I was promptly disconnected. After emailing and chatting with customer service they finnally agreed on 6/13 to refund my money if I sent in pictures of glasses showing the defect. On 6/13/2023 I emailed pictures of both pair to the link provided. On 6/15 I emailed CS to see if they had recieved pictures, and status of refund request. I got no response. On 6/26 I chatted with CS again to see status and was told full amount would be credited to my account within 3 to 5 days. I recieved $50 refund which would be for copay on replacement pair and not refund on original pair. I contacted CS again and was told they would process this and to wait 3 to 5 business days. After not recieving refund and contacted CS several times about this problem i was finally told on 7/21/2023 they could not do anything else. Now I am left with only option of starting arbitration claim. This is crazy.

I love how easy it was to “try” on glasses on my computer. I also really liked how easy it was to add my prescription and insurance information. Once the insurance was applied the pricing automatically changed and I could see exactly what I had to pay. The glasses arrived quickly and fit perfectly. It was a pleasure to shop from home.

My glasses are beautiful

I will never go to LensCrafters again. I dealt with the LensCrafters on Butterfield road in Downers Grove. Back in January I went in and I purchased a pair of coach prescription glasses. These are obviously expensive as all of their products are. I had to go there because of my insurance. They were few options. Anyway the first thing that happened was I showed him the glasses were crooked, they also won't come clean. One of the technicians tried to fix the right side of the frame and kept pushing it in my face, she kept putting it in the hot sand. I kept them for a couple of months. Then anyway the district manager or whoever said they would replace the glasses after I complained. They did replace them. As I told them what the first pair of glasses, the second pair the lenses don't come clean either. So, I'm left with a pair of glasses with a frame that is now correct but just like the first pair, the second pair, the lenses do not come clean. I've never used anything but water or their cleaning solution and the microfiber or whatever cloth they give. I will never do business with LensCrafters again. I will find somewhere else under my insurance even though few options to go to. Wow!

The website was very easy to navigate. Inwas able to easily link my insurance and use my benefit. I was impressed with your fast shipping. I will definitely be ordering mine and my kids glasses from you!

The website was very user friendly and easy to navigate.

ordering online was easy and quick, but some ray ban sunglasses sizes are incorrect.