LensCraftersReviews of lenscrafters.com

PLEASE SEE PHOTO OF RIDICULOUS RESPONSE FROM MANAGEMENT SAYING ITS PERFECTLY NORMAL FOR YOUR GLASSES TO PEEL AT 1.5 years!!!! SO THEY ARE AWARE OF THE GARBAGE LENSES THEY SELL!!!! I called and spoke with Ryan who claimed he was a manager in regard to an issue with my anti-reflective coating peeling on my glasses. Ryan told me because it was past the one year mark and since it was 1.5 years now that he would not help me. He referred me to a luxotica website that was not even working and when I googled the number to the customer service they said I needed an account to speak to anyone. I called back and told Ryan I felt extremely dismissed and that he displayed a general lack of concern for my issue. Additionally, I told Ryan that I have been a customer for years and have spent thousands of dollars with LensCrafters and would like to have my issue resolved at the store level. Ryan simply refused to even consider helping me and when I asked for his managers information so that I could attempt to have my issue resolved, he blatantly refused to provide me with a name, email, number or any type of contact I could reach out to. Ryan simply kept dismissing me to customer care and didn't even bother to provide the number for that. When I asked him "so you don't have a manager your at the top just doing what you want to do? " his response was "that's correct, I don't have a manager for your issue". I told Ryan of my intent to press the issue and told him I will NEVER spend another dime with LensCrafters on any type of lens and likely not glasses either! Ryan could not begin to have any concern whatsoever! If you do shop with them, DO NOT LET THEM UPSELL you on any of that coating and anti-reflective blah, blah, blah! I assure you it does NOTHING and peels like an onion! Additionally, I told him that this has happened several times before and in the past, every time a manager has fixed it at this level for me. I told him it was very clear that he couldn't care less about my issue or my business and he simply said "yeah, I get how you feel"... WHAT???? This store has HORRIBLE service! There are too many places to get nice glasses from to be treated so dismissively. I would DEFINITELY try another location first if LensCrafters at all!

The shipping was quick. The item I ordered came intact.

My experience with LensCrafters was an extreme disappointment. The initial visit was reasonably professional; however, the follow up process was nonexistent. I was advised that the glasses would be available approximately 14 business days from the date of the order, and that I would be notified upon arrival. I did not receive any notification. I placed numerous phone calls with no response to any of the calls. I then went to the facility and requested the glasses. I was then told that my order had been cancelled. I was not notified of the cancellation, and no one seemed to know the reason for the cancellation. Customer service was beyond unacceptable; accordingly, I requested and received a refund. I must say that this was the worst customer service experience I have ever undergone. Thank you.

Customer service was excellent, the guy j talked with was very knowledgeable and made the whole process easy.

I recently had a highly disappointing experience with Lenscrafters that compelled me to share my frustration. I placed an eyeglasses order #1047303 with an expected delivery date of 2 weeks. However, the delivery has been egregiously delayed, and the lack of communication from the company has added to my dissatisfaction. Attempts to contact the store have been met with responses like placing the regular plastic lenses (nothing special)on the frame will take almost a month, and if I don't like it I can get a refund (so disrespectful) This delay has inconvenienced me significantly, impacting my daily activities due to the inadequacy of my current eyeglasses. Unfortunately, this experience has eroded my trust in the company, and I would caution potential customers to be wary of such delays and communication lapses.

I had been a LensCrafters customer since the mid 2000 I had always been pretty happy with them , just recently i place an order their was an issue with the shipping they automatically created another order for me so they took care of the issue right away , i normally. Buy in store but this time I used LensCrafters.com. I have to say im happy with them as a company and as long as i continue to be treated well I will continue going to them for my eye glasses needs.

My experience with LensCrafters was simple. I had a little trouble with the online website, but I called my order in over the phone and got it done. The customer service agent was very helpful.

Orders contacts and paid for expedited shipping 12 days ago. Per website, this should be about 3-5 days for approval, 1 day for shipment. The prescription was NOT approved until 6 days in (when LensCrafter is the place I go to); and then shipped the following day. The tracking number received from LC did not track. Due Thanksgiving, I called today to see what was going on. Apparently UPS did not scan items in correctly on the 22nd and by end of day today it may show up. If not, I have to contact LC directly - they will not contact me - to either have a replacement order or a full refund. There was NO email going out to state the issue, no refund for the shipment that I paid for - UNTIL REQUESTED, not offered - no manager to speak to, as my issue does not warrant their attention. The customer service was so incredibly poor - not by the agent, but by the recourse they allow her to give. It is unacceptable to not communicate with your customer on delays - even if its out of the companies control. I was even told they do not track each & every order; nor were they going to alert the customers this affected. Poor business model.