LensablReviews of lensabl.com

My two pairs of glasses were separated, then weeks later it was determined one of them was unusable, and the replacement still has not arrived. This process has taken months and months and has been extremely unpleasant. I used to recommend you to everyone but after this service I can't imagine I will be returning.

I paid and sent my frames purchased in Italy several years ago needed new Rx , lensabl after almost 3 weeks shipped a box back to me. In the fancy box was 2 large round plastic discs over 3” in diameter .No frames no nothing.I emailed their customer service Took days for response they said if you send multiple emails same order you go to back of respond let list, They admitted after I sent pictures of the contents of my order that they made an error and wanted a picture of my frames which I sent them.after back and forth my frames are gone ,I will never do business with this company nor my friends in my circle.I will deal local from now on with a company .How do you put a value on frames you loved and had for many years it is not my fault my eyes RX changed but it is for trying a crappy company like lensabl take it from me buy local even if cost more think twice before you send them payments

Quality has gone down-hill. I just got 3 pairs back from them, all of which were done wrong, and I can't see through. Satisfaction guarantee? I reported the problem and here we are weeks later, and they haven't even had me send the glasses back yet. Waste of money.

They are the worse! Zero competence.. we've had lenses that were not the correct prescription, overly priced, you'll never speak to a person.. only email.. ama they're so different people that don't have consistency in how to respond. Over 1k for utter nonsense. They essentially lost a pair and expect me to just be OK with accepting the $500 loss without a refund or at least a replacement.

Awesome service as always, there was an initial error with my lenses but a quick message, send out of my glasses and a replacement all within a couple of weeks got that resolved. Thanks so much for this service. Appreciate it Rose

I sent two pairs of Oakley's to the company. They said they sent them to my address. They would not help and provide shipment information. They told me a month and half ago my complaint was referred to management. No phone call to date. They will not offer a refund, new lenses or anything for these lost items. They would not follow up with the shipper as they have crucial informantion to provide. They were very good not now. # 100113397 order number to confirm sale. Update; To let you know we contacted USPS and they told us they needed the sending information whinformation which they would not supply. I asked to stop payment with the bank. Their customer service is not helpful. I agree with others who posted problems customer service.

I have ordered from them twice and the first time took forever. Shame on me for trying again.It has now been weeks and many different emails to replace lenses that were not right. Now I’m at a point where I don’t even get an answer from them. Run the other way, I don’t see how they can be in business very long the way they treat customers.

2/5 Order replacement lens, 2/8 Received box to ship frame. 2/14 Lensabl received the frame. Today is 3/5, my frame is still in the lab. I cannot cancel my order per their policy, I have a trip on 3/10. I needed this for my trip. I paid extra for expedite shipping. I am stuck by ordering my replacement glasses for my bose frame from them. Avoid buying from them worst experience ever. Feb 24: Lensabl: At this time, your glasses are projected to be completed in ~ 5 business days. Mar 3: Lensabl: your order is scheduled for completion in approximately 4 business days