Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
lensabl.com
Website
lensabl.com
Category
Vision & Hearing
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Has exceeded my expectations. It was a great quality glasses! My new favorite glasses to use. Also the packaging was great when i received it.
Response from LensablAug 17, 2023
Hi, Charlton! We're thrilled to hear that your experience with us has exceeded your expectations! It's wonderful that you found the glasses to be of great quality and that they've become your new favorite. We're glad you were pleased with the packaging as well.
If you ever need more eyewear solutions or have any questions in the future, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to ensure you continue having a positive experience with Lensabl. Thank you for choosing us, and we're here whenever you need us!
JD
Jaimie D.
Customer service sucks.
I loved the idea of the subscription, but man they will refuse to fix anything. I went to a second eye doctor because the prescription wasn't right, but when I asked about changing to the new prescription for the glasses I had already ordered, they said no and I would have to pay $137 for new glasses. They sent me the old prescription that had already been started, the ones that come with the subscription. They were just the lenses. No frames, with no prescription. So the free glasses with subscription offer I got ended up being unusable plastic rectangles...
MA
Mason
It took over a month to get my glasses…
It took over a month to get my glasses back and I had to reach out to Lensabl several times to keep the process moving. Every time I reached out, something happened in the process. The website supposedly tells you where in the process your glasses are, but a customer service person told me this information doesn’t work. The glasses turned out okay in the end but the process was stressful and not transparent.
Response from LensablAug 18, 2023
Hi, Mason! We apologize for the stress and inconvenience you experienced during the process of getting your glasses. Your feedback is crucial in helping us improve, and we're truly sorry for the delays and lack of transparency you encountered.
We're glad to hear that the glasses turned out okay in the end, but we understand that a smoother and more transparent experience is what you deserved.
Your input about the website's tracking information is noted, and we'll work to address this issue to ensure accurate and helpful tracking for our customers.
If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're committed to making improvements and providing you with a better experience in the future. Your satisfaction is important to us, and we appreciate your patience and understanding. Thank you for choosing us, and we hope to serve you better next time.
SH
Shel
3 months and still no glasses.
3 months and still no glasses.
After one month they sent me glasses that were impossible to see out of. Two months later and I haven't received their "redo".
Every week, they say it will ship in "3-4 business days", but nothing yet. They won't refund my money, and they won't make the glasses I ordered. Stay away from this company.
AB
Alex B.
I needed a Lensabl to re-make the…
I needed a Lensabl to re-make the lenses that they sent and when I asked for a modification on the photochromatic option they said they couidn’t do it. It doesn’t make sense If they are remaking the lenses.
DA
David
It took more then two months with no…
It took more then two months with no communication. I’ve placed many orders but I’m very disappointed.
TI
Tom in W.
Satisfied but frustrated
Likes: turnaround time from sending in frames until receipt of new completed glasses; quality of lenses; quality of assembly; provision of shipping box for sending in frames to be fitted with new lenses; quality of shipping boxes.
Dislikes: waiting over a week and having to remind Lensabl to send me the shipping box for sending in my frames to be fitted with new lenses; having to pay for my order before Lensabl had ALL the technical information they needed for making the new lenses (payment should be the final step, signaling a completed order); old lenses were returned in a small unsealed envelope inside the shipping box for the new glasses (during shipping the old lenses escaped the envelope and banged around and into each other during shipping); exactly 30 calendar days from order (payment) to receipt of finished product (it wouldn't have taken more than 20 calendar days without the aforementioned hiccups).
Conclusion: Need to shore-up the quality control of order placement process; need to send first shipping box immediately after accepting payment from customer; need to treat the returned (old) lenses with more care. I was happy enough with the finished product to immediately place a second order. And I was happy enough to provide this constructive feedback.
Response from LensablAug 18, 2023
Hi, Tom! Thank you for sharing your detailed feedback about your experience with Lensabl. Your thorough insights are valuable, and we appreciate your constructive input.
We're glad to hear that you had positive experiences with certain aspects, such as the turnaround time, quality of lenses and assembly, and the provision of shipping materials.
We understand your concerns and frustrations with the process, including the delays in receiving the shipping box, the timing of payment, and the handling of the old lenses during shipping.
Your suggestions regarding quality control, immediate shipping box provision, and improved handling of returned items are noted. We're committed to learning from your feedback and making necessary improvements to provide a smoother and more satisfying experience for our customers.
We're pleased to know that you were happy enough with the finished product to place a second order and that you took the time to provide this constructive feedback. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're dedicated to serving you better in the future. Thank you for choosing us, and we look forward to continuing to meet and exceed your expectations.
JC
Jen C.
No order status updates, took too long
It took a very long time for my order to be complete, and there was no communication about the status of my order. I was given very vague non-answers when I inquired about the status. Lensabl received my frames around 4/21/23, and I did not receive my glasses back (two pairs - single vision sunglasses and a pair of progressive lenses glasses) until 5/25/23. I had no idea it would take this long; Lensabl should do a better job with realistic turn-around times, and more importantly, provide informative updates to paying customers.
Response from LensablAug 18, 2023
Hi, Jen! We sincerely apologize for the extended wait time and the lack of clear communication regarding the status of your order. Your experience does not meet the standards we strive to uphold, and we understand the frustration this has caused you.
Your feedback is incredibly valuable, and we're committed to making necessary improvements to ensure a smoother and more transparent experience for our customers. We apologize for the inconvenience and stress this situation may have caused.
If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're dedicated to learning from your feedback and providing you with a better experience in the future. Thank you for choosing us, and we hope to have the opportunity to regain your trust and serve you better next time.
