Rena M.
Buyer Beware
Buyer beware. I ordered over a thousand dollars worth of sunglasses and glasses lens replacements, using two different prescriptions that I uploaded. One for long distance driving and one for computer glasses. Every single pair I sent them was cut using the computer glasses prescription, rendering the sunglasses I use for driving (long distance) completely useless. They claim they only received one prescription via upload, which is false, because I know I uploaded both and listed the sunglasses all as "Long Distance." Why doesn't their website show your uploads when I go into my account to read my order? *because sketchy* I actually had to email them and ask how my order was going because it was taking them so long (nothing after three weeks of receiving all the frames). I'm guessing that they were already at that point second guessing that they'd done the lenses wrong, because after several correspondences with their customer service representative, they told me there's nothing they could do but offer me a 25% discount toward re-doing all of the glasses. I told them thanks, but no thanks and then sent every pair Lensabl messed up to LensDirect instead. Same replacements were more than $300 less, so right off the bat, I saved money going elsewhere. Prior to this, I was a loyal customer, but if their technicians can't figure out that the script they're cutting for isn't matching the "long distance" noted in their order checklist, why not reach out to the customer instead of going ahead with the entire order (9 pairs!) I wish I'd have read more reviews before purchasing with them again. They've obviously gone downhill in both their services provided and their customer service. I will never use them again.