LensablReviews of lensabl.com

I used their online eye appointment to renew my prescription and the results were very wrong. customer service is so of the worst I have encountered. I'm glad I did not spend a bunch of money on a pair of glasses that would not work. It was so wrong I wonder if I received a different person's prescription numbers on mine. I had my eyes tested in real life and my prescription was changed a very small amount. I don't recommend them or their services.

Lensabl charged me for a contact lens purchase, then notified me that they would not fill the order because I did not have an updated prescription. After refusing to fill the order, they did not refund the money they charged to my debit card. I would not ever use them.

My order was for lenas replacement, although the "replacement" was for lenses in a new frame without prescription glasses. When I received the glasses, I couldn't read or use the computer with them. I contacted Lensabl (there is no phone option), and I found the customer service to be quite awful. After that, I did have the frames adjusted, and, it turns out, that the lenses are appropriate However, this does not justify the poor customer service. Before the adjustment, they refused to even consider that they had done anything wrong. There are lots of options for ordering lens replacements online. I strongly do NOT recommend Lensable. I did have good experience with Overnight Glasses, and I would recommend that company.

I chatted with four reps four different times. I started when they offered a 30% discount and Jove dropped our chat. Started over and asked them if they would replace lenses in my old frames. Sent photos of my frames and prescription several times with no response. They finally said they would replace my lenses with only a 15% discount. I asked to talk to a manager. I told her that I started my chats when they offered 30% and that they should honor it. She said no and so I wasted my time on poor customer service.

Responded to their online ad about providing lenses for Meta Rayband glasses. Followed the instructions, paid, money, and sent glasses. Received a response a week after they received them that they do not serve Meta glasses and required $20.00 to send them back. Shocked after responding to their ad and they accepted my order where detailed information about glasses provided. Do not use. Bad service and will demand money to get your glasses back

Most thoughtful resolution for an unfortunate situation. My eyeglasses were damaged durung my most recent order and after some email coordination, Lensable offered a refund and replacement frames are on the way. I've had one positive order experience before this most recent situation so I would consider ordering again and appreciate their dedication to a fair resolution.

Poor job on lenses. First time I got a reply that they caught a problem before shipping and we remaking the replacement lenses. Got them and the prescription in on eye was worse than without their lens! Big time hassle to send back and let them try again as they stated it was done in accordance with my Rx. BS, they may have tried to do it but they failed. After further thought didn't even want them messing with it again, I'll go to another source and check reviews first!!!

They almost always get my orders wrong. This time I had two pairs of glasses, Ahlem and Jacques Marie Mage, fitted with lenses. However they forgot to add AR Coating to both pairs. And I specifically said that I wanted AR Coating applied to both sides of lenses despite tint being applied. Even if they offered to fix it, it's a hassle to ship frames this expensive and pay for shipping insurance. Would not recommend Lensabl.