Eddie
Slippery with "UPS next day shipping"…
Slippery with "UPS next day shipping" and poor customer service. Because I was leaving the country, I needed the box delivered ASAP, which is why I opted for the expedited 1-day delivery ($75). That order was made 5/30. I did not receive the box until 6/5. I assume most of the time elapsed is "processing" time--though no real explanation was offered. When I engaged customer service via email to cancel order, they repeated asked for the issue even though it's in the email thread. They then attempted to dissuade me from canceling by offering a 5% discount to the order while also warning me of the return fee ($20 for expedited). Just a disappointing experience.



