LensablReviews of lensabl.com

I filled out the paperwork online, including my prescription and paid. They sent a box which I mailed back on. Nov18. I didn’t hear from them for a week so wrote them. They replied that they received my frames but not the prescription. I emailed the prescription again. Another week and I heard nothing. Wrote again and they responded they received it. With many times going back and forth, I finally received my sunglasses a month later. Customer service responded but only when I initiated an inquiry. I do like the lenses but thought they should have been emailing that they didn’t receive the prescription and the progress that was being made. If I hadn’t contacted them, I would still be waiting.

nightmare yall.. made an order and got completely ghosted after multiple emails. straight scam

Lensabl took my old frames that had badly damaged and scratched lenses and they expertly created new lenses using my progressive prescription and they did an excellent job! They are better than lenses I have paid triple the price for! I am so happy with them and I get to keep the frames I really like! I will definitely use them again!

There should be a zero star option. I sent two pair of frames to them and one pair clearly went missing at receiving - the frames were in cases and separated by paper packing material. Their Customer Support keeps stating I only sent one pair and they are not willing to even start to make it right - the frames in question were a nice pair of Oakley titanium frames. I would not trust them with anything after this experience.

I ordered a pair of contact lens via lensabl, and their customer service was excellent. Initially, the package got misplaced by the delivery driver, but their customer service was kind enough to ship another order quickly. Ultimately, I am extremely satisfied with using lensabl and would highly recommend their customer service.

Lensabl was the SINGLE WORST CONSUMER EXPERIENCE I HAVE HAD IN MY LIFE!!! AVOID AT ALL COST!!!! Here’s what happened: I sent them brand-new Amazon Smart Frames to fit with prescription lenses. After not receiving the glasses/lenses and MULTIPLE unanswered emails, they finally admitted, they lost my original frames. Then after multiple subsequent emails, they FINALLY agreed to buy me another pair, fit them with lenses, and ship them to Spain (where I had since moved - that's how long this took). They mishandled the export paperwork, so Spanish customs seized the glasses. I spent MONTHS filling out forms in Spanish, paying almost $100 in taxes, and still never received them. For nine months, I chased both Lensabl and customs while Lensabl mostly ignored my emails. It was an absolute nightmare. In the end, they refunded me only for the lenses, not the frames. When the glasses were FINALLY sent back to Lensabl by Spanish customs and Lensabl re-shipped to my address, I discovered they even managed to order the wrong style frames. After all that time, money, and frustration, the replacement was USELESS. I am almost 70, and I can honestly say I have NEVER EVER dealt with a company this incompetent. They mishandled my property, failed in the most basic customer service, and wasted nearly a year of my life. Bottom line... DO NOT TRUST THIS COMPANY WITH YOUR EYEWEAR. Their incompetence is STAGGERING!

I placed an order for two sets of replacement lenses two weeks ago. They created a shipping label for the box to return my frames in but after 8 days, it never actually shipped. I contacted customer service (no phone and slow email response) and they apologized for the delay and offered to overnight the box at no charge. That was Monday. They created a UPS shipping label Tuesday but as of Wednesday night, they still have not shipped the box. It has now been two weeks since ordering and they haven’t managed to ship the return box.

I am so impressed with Lensabl! From start to finish, the entire process of getting my new lenses was incredibly simple and efficient. The turnaround time was quick and the quality is absolutely perfect. I'm extremely satisfied with the final product and the excellent service provided by the team. I'll be using Lensabl exclusively for all my future lens replacements. Many thanks to the entire Lensabl team for such a fantastic experience!