Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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JERRY D.
I had 3 specific questions about a $152 order I was ready to place. The only way to get customer service is through email. It takes them 24 to 72 hours to reply, and you can tell they did not read your email. I tried 5 times over 6 days to get 3 simple questions answered without any response from them. You have a lot of choices for online lenses and frames. Do NOT use Lensable! They are awful!
Frank N.
Very quick to take my money immediately. Supposed to send a box, five days later the box has not left their location, yet I'm supposed to assume they will deliver a product in a reasonable time. They provide no number on their website to call and do not respond to emails.
Jennifer D.
Ordered Meta glasses May 22nd it is July 14th. Every week there is a new excuse. I am so frustrated with this site I could scream.
Carme
I ordered a pair of lenses to add to an existing pair of sunglass frames that I already owned. The glasses were a gift and I was worried about shipping them off to a website based company. However the staff at Lensable was responsive and kept me informed every step of the way. I love my new prescription sunglasses and will use Lensable again.
Stacy M.
When my frames were returned and promptly broke (plastic can become brittle over time), they replaced my frames with very comparable ones. It took a long time (about 2 months?) to receive the replacement glasses, but the quality is great, the frames are so nice, and customer services is very friendly. Communication was a little spotty between steps of verifying they were solving my issue with broken frames, but I am very happy they were able to replace my favorite frames with similar ones in my case. Would use Lensabl again for sure.
Wendy
I ordered new glasses and new lens for another pair. It was easy and everybody was helpful and responded timely. My glasses and sunglasses fit and the vision is great
TC
Very bad quality of customer service. A new pair of glasses took them three times to do it right more than six weeks of time. In the process, I was so sick of their attitudes. My very first experience with them many years ago was excellent. However, last year, I went back to them for my 2nd pair of new glasses. The quality has degraded substantially.
Jim Handpay P.
I wear silhouette frames and I’ve had two pairs of silhouettes one made from a mail order firm, which I don’t recall, and one made from my optician who is a high-end optician in my area in both I had fuzzy vision, basically from the moment that I got them, and my vision has been sliding due to glaucoma anyways, but when I got these frames back with your new lenses, I literally could not believe how well I could see I was watching YouTube videos and checking the definition quality because I could not believe I was looking at 1080 and I couldn’t believe I’ve been seeing fuzzy all these years so you did a great job on my glasses and thank you very much. I used to be afraid to drive at night because I couldn’t see the road very well and now I can see just as well as I did when I was younger.
