LensablReviews of lensabl.com

The lenses ordered were spot on but the case I sent it with did not return with my glasses frames.

Good price, great service, very timely- glasses arrived early. And the style and prescription were very nice.

The prescription is wrong on my glasses and I see blurry. I had a lot of back and forth with your representative via email and it just caused confusion. I asked multiple times for a call and your representative never called. I just got my glasses back and they are not usable and I don’t know what to do.

amazing!! the lenses arrived fast and really great packaging!

Excellent customer service. My glasses are so great! I recommend!

I was a bit concerned about buying glasses online but the glasses are great, I received them in a timely manner and they cost $200 less than my eye care center wanted. It’s a win all the way around.

Order number 100106350 I ordered lenses from them back on 9/5/2021. Took a long time for the shipping box to come, but it came and I sent my frame in. No communication from them about receiving my frame until I emailed them. In Oct, they emailed about having broken my frame when they tried to install the lenses. I sent them the link so they can buy the frame online and replace the one they broke. Two weeks later, heard nothing from them. I emailed them and they told me they were waiting for my frame to be delivered. Another two weeks went by, heard nothing from them. I emailed them again threatening to cancel the order altogether as no one seemed to want to tell me what was happening. They wrote back and now claim that the frame company lost their order for my frame. (It is much more likely that they did not order my replacement frame to begin with) Feeling like this whole saga was a joke, I wrote back and asked for a full refund for the money I paid for the lenses and the cost of my frame they broke. It’s been two days. No one is responding. This is one of the worst customer service experience I have ever encountered. Apart from the time they emailed me about having broken my frame, every communication was initiated by me and I had to chase them around for an answer. Do not order from them is my advice.

After Lensabl requested for us to to email them updated copies of my mother's most recent eyeglass prescription and pupillary distance measurements, they emailed us a prepaid UPS shipping label. We returned the eyeglasses. Unfortunately, when we received the revised lenses, my mother that when she wore them, she felt dizzy wearing them. Also, she could still not see well when she wore them. Please issue us a refund and prepaid UPS shipping label and we'll return the package. TIA.