LensablReviews of lensabl.com

After confirming all Rx details with a representative on 11/5/2021, I was told that my lenses would be done between 4 to 7 business days. A week later nothing arrived. I contacted customer service and was told they would get a status update and let me know. Nobody contacted me. I waited several more days and reached out yet again and after a few more days of waiting I was told my lenses were issued but they didn't pass quality control and had to be redone. I had to wait yet another week for new lenses. My glasses were delivered on 11/26/2021 almost a month later. I was very displeased with the lack of communication and initiative lensabl showed towards me. I consistently had to follow up on the status of my order to learn anything since the company didn't take initiative to update my online account or email me directly regarding the issues with my glasses.

I had a great and easy experience with Lensabl! Sent in some new frames that needed my prescription lenses put in and had the finished product back in about 10 days. Highly recommend.

The prescription in my lenses was incorrect. I had purchased a new set of glasses elsewhere and sent my old ones in for a lense change.

The whole experience was miserable. I mailed in a pair of one-of-kind vintage frames that I purchased for my daughter. I wanted to replace the lenses with her prescription for sunglasses. Although they said that they showed the frames were received, they were never able to locate them. They were just gone! Irreplaceable. We then were offered the "opportunity" to find something similar (at lensabl's expense) and proceed with the order. We did so, but are still very disappointed that the vintage frames we sent were lost. I would never recommend this company. I hope that if they EVER find our frames, they will contact us.

Placed an order through Etsy and despite having to pay extra for a certain lens (that I wasn’t told about until after I placed the order) I waited over three months to receive my glasses. Was never notified that they shipped out. No paper receipt or confirmation of the work done on them in the shipped box. Consistent runaround with customer service of always being told “they will be done in 1-3 days” when in reality it took 3+ months. I constantly asked for the exact step in manufacturing during the process and was refused a response. Definitely would not recommend this company at all.

This was the first time I’ve used the service for obtaining replacement lens for my frames. The first attempt provided glasses that were not properly focused when looking straight ahead. I just received a replacement pair and they are also not properly matched. This will be the last time I use an online service for replacement lenses

Absolutely abominable Lost one pair that you’ve agreed to replace and the second pair I received yesterday was NOT filled with the transitions I ordered just clear lense DEAL with this please

Glasses took a while to receive (5 weeks total), though I was informed that they needed to be redone two weeks or so after the order was placed. Also they were delivered to the wrong address, which added another delay. Otherwise glasses seem fine.