LensablReviews of lensabl.com

My second pair of lenses needed redone. Customer service sent a prepaid label to make the return. The changes were done quickly, and correctly. I'm very pleased, and will recommend Lensabl to others. ~Nancy in PA

It took 12 weeks, start to finish, from the day I dropped my sunglasses in the mail to the day they came back finished correctly. The lab seems to have trouble making lenses without defects- it took nearly a month to get them back initially because they said they failed a quality check, so they had to remake them. And when they did come back after that first month, the right lens had a ripple defect in it that made it seem like I had macular degeneration. After a week-long process of back and forth emailing, they eventually agreed to redo the lenses. It took another week for them to verify and acknowledge the defect once they had received the glasses at their lab again, and six-and-a-half weeks after that before I finally received the glasses in proper condition because, yet again, the remade lenses failed a quality check and had to be re-made. As I calculate it, they had to make my lenses FOUR times before they got it right. Once they did get it right, however, the lenses were perfect - just as dark as I wanted them and in the correct prescription.

Several emails to you and it still takes 6 weeks to get my glasses back. Checked Better Business Bureau and you have 167 complaints from people having problems with you. Lots of them getting the same runaround you gave me.

Still fuzzy but took forever to get it. They said they’d call if there was a problem. When I sent the frames they were firm on my face. Now very loose. I’m hoping I get used to them but nowhere worth what I paid. I want a refund. If I had a second chance I’d pass

I ordered Trivex lenses because I like the attributes of this material but my eye doctor measured the Abbe value of my glasses as 30 (i.e., polycarbonate), whereas Trivex has an Abbe value of 45. Also, the vision in my left lens is less sharp than the right lens and it turns out that left lens undercorrected my astigmatism (my eye doctor checked the glasses and confirmed that the astigmatism correction was -0.25 instead of -0.75 as ordered). Really disappointed.

They are absolutely atrocious to deal with if you have a problem. It is impossible to speak with someone and they are very slow to respond by email and even then they don’t understand the problem or they are just trying to scam. Edit after their reply: you added the part about brokerage fees to your site after my complaint. Why will you not speak with me rather than only via inefficient email? I have provided my phone number numerous times. Still terrible service.

I was asked to provide a review for lenses?glases I have not yet received. It is possible the fault is with the delivery service and not leasable per se. however better and more immediate feedback at each step would be helpful for example, a quick note to indicate whether they received the frames. I have attempted to contact customer service and as yet have not received a response.

I paid for 1.74 index lenses in 2 pairs of frames. The first pair was absolutely not 1.74 and I know this because I have the exact same RX in the exact same frames, just a different color. The second pair was entirely the wrong lenses. I sent them back for redo and they when I got them back, they had to be the lowest index thickest lenses they had. Again, I paid the highest price for the highest index. I was completely ripped off.