LensablReviews of lensabl.com

I am extremely satisfied with your customer service and the quality of my lenses. I tried Costco a months ago and they don't come close to the quality of Lensable. I will always use your service for all my lenses and will recommend your service without reservation. Thank you for your services.

If you have a simple and fairly weak prescription, you might fair alright. But, if your prescription is stronger—or say a progressive Rx—look elsewhere. My progressives arrived with an incorrect pupil distance which created a lot of distortion, and way thicker than other lenses I’ve ordered with essentially the same Rx. The edges—sticking way above the edge of the frame even though they are high index material, weren’t polished. It was explained to me that this was optional and I would have ordered this separately. If you work with any reputable optician, this isn’t going to be an option with a thicker lens as the final product is quite poor without it. They explained that they got the PD wrong, but that they couldn’t do anything about the thickness. They would gladly remake them however. Without a commitment to deal with the thickness, though, I was not willing to waste more time, and I asked them to make a (much simpler and cheaper for them) single vision computer use lens. They said sure, but they would have to charge me, but would give me 25% off. Ok, in the interest of a fair resolution, I said fine let’s do it. Almost two weeks later I am still trying to order these lenses. The coupon code they gave me does not work on any browser or platform that I have tried if I am logged in. They keep claiming it works (no doubt not using my account), but can’t offer any other help. At the end of the day, I’ll take them up on their satisfaction guarantee and see if they can produce an acceptable progressive. But, bottom line, they only have email support and they often take several days to respond, so this whole process has taken many weeks. Overall the support staff seems less than eager to make sure you get what you need and more interested in protecting the business. I could have had this done already just by working with a local optician and I recommend you do the same.

My prescription on lenses isn't clear and I am sick and tired of going thru lensabl. I will rather use a traditional optometrist. This isn't a pleasant experience.

Jove went out of the way to help me with an unusual request. Last year Lensabl made some lenses for me that have worked well. I have recently had cataract surgery on my right eye and now have good vision in that eye without correction. For the short term, I have taken the right lens out of the glasses but that can be disorienting at times. Lensabl made a direct replacement with no correction and sent it to me to install it myself. The entire process only took a week and I am very pleased.

My order was back in May, they promised 6 days turn around and it took 6 weeks in Total. The prescription was wrong (I am shortsighted and the glasses came with longsighted lens) The customer support is a joke, they have nothing to offer as help so I disputed the transaction on my credit card as a fraud. They charged me 3 times every time instead of communicating with the bank until i had to cancel my credit card last month because of them Don't trust a company instead of communicating they abuse the credit card details they have on the order

Excellence lab work

I have had nothing but problems since I first asked to return a pair of glasses that didn’t work. I then, stupidly purchased 2 more lens replacement options, one for a pair of sunglasses that I want to send in, the 2nd fir a pair of regular glasses I want to replace, BOTH My OWN frames. I have NEVER gotten a refund or box to return the first faulty glasses, nor have I ever received the 2 required boxes to submit the other two frames I have now paid for. Yesterday I received a pair of sunglasses that I NEVER even selected in the mail!!! I have reached out at least 5 times via texts AND phone calls to Lensable. I don’t know what is going on, but I have paid for two new lenses and am trying to return the pair that done work. I am now BEYOND frustrated with Lensabl. Please PLEASE please please, someone, help me!! My phone is (316) 250-0769. I will not stop at trying to get satisfaction and I am ready to get legal help if need be. This should not be that hard to resolve. I NEED a real person to contact me, 3162500769, to get this situation fixed. Elizabeth Mcginness (Liz) 3162500769 Sent with extreme urgency. 3162500769

It was a very fair price. You did a fast turn around and they work out great. Your a great company to work with. Thank you