Lenny LemonsReviews of lennylemons.com

Response from Lenny LemonsApr 16, 2020

Hi Aja, thank you for your feedback. We are sorry to hear that you are not happy with the product that you received. One of our policies is that customers can return the item that they received for a full refund if they are not happy with it. Please send us an email at [email protected] and we will be more than happy to assist you with your concern. Have a great day!

Response from Lenny LemonsApr 16, 2020

Hi Kristen, we are sorry to know that you feel that way towards us. Upon checking, I saw that your order was delivered. I understand that it did require an extra wait due to shipping delays, we sincerely apologize for the inconvenience. If there anything else you know we can assist you with, please send us a message at [email protected]

Response from Lenny LemonsApr 16, 2020

Hi Nicole, Thank you for your feedback. We have had major issues in our store causing a delay in the shipping of orders which we honestly and openly say to our customers through updates and email. A delay is not something we want for our customers but sometimes, things don't go as planned. Upon checking, you have been given a full refund for your order. Aside from the full refund that you received, please do not hesitate to let us know if there is anything else you know we can do to make the situation right for you, you can send us an email at [email protected]. We are always happy to help.

Response from Lenny LemonsApr 16, 2020

Hi Nadia. We wanna make sure that all our customers receive not just the best product from us but also the best service. We are more than happy to check the status of your order and make sure that you get what you paid for. Please send us an email at [email protected] and we will do our best to make the situation right for you.

Response from Lenny LemonsApr 16, 2020

Hi Jessie, thank you for your feedback. As we can see in our system, all your item has been delivered to you. If in any way you are not satisfied with your order, please send us a message at [email protected] and we will make sure that you are one happy customer.

Response from Lenny LemonsApr 16, 2020

Hi Mackenzie, thank you for sharing your experience with us. I'm sorry to hear if you are not fully satisfied. Upon checking, I can see that all your items have been delivered and that you were in touch with our customer service team, where you are assisted with your concern. You deserve the best service from us, therefore, if in any way you are not happy, please send us an email at [email protected] and we will do our best to make the situation better for you.

Response from Lenny LemonsApr 16, 2020

Hi Erin, we are so sorry to hear about your experience but thank you for sharing it as well for we will use this as a lesson for us to continually improve both our products and service. All information including where our orders are coming from and how long it will be shipped. We wanna make sure that you are one happy customer, please send us an email at [email protected] and we will do our best to make the situation right for you.

Response from Lenny LemonsApr 16, 2020

Hi Lorie, we are sorry to hear about the quality of the product that you received. We do our best to send you the best quality possible but sometimes bad batch slip through. We will be more than happy to send you a replacement at absolutely no cost to you, please send us an email at [email protected].