Le CreusetReviews of lecreuset.com

Highly disappointed in Le Creuset product and customer service. Bought a sage coloured 5.2L French oven for well over $500 (and from the Le Creuset website directly),only to have the enamel chip after less than 8 months use. When I contacted them they said they would not warranty the product as it’s considered every day wear and tear. This says to me that they are well aware of the enamel chipping and that this is considered “normal”. I would like to add that this pot has never seen a dishwasher nor been stored in any drawer. It sits on a top shelf of my Wolfe oven as a lovely display. It no longer is lovely with a large chip out of the enamel. I would not recommend this product unless it is for looks only. In which case do not cook with it! Feel free to DM me if you would like to see pictures.

I’ve been waiting for a refund on an item that was sent to me damaged for about a month . I like my other Le Creuset products, but I will never buy from Le Creuset again . The customer service is terrible. I feel like they have 5 people on the phones and one person processing refund and replacement requests . I think I’m going to look on glass door and see what the employees have to say .

Worst customer service!!!!!! I would not buy another piece from this company!

I purchased a LeCreuset boiler many years ago. I sent it in to the warranty station for replacement or repair. They sent me a smaller unit than I sent to them. I sent it back to the warranty station, Now they will not send me anything. This is a poor way to run a business>>> The two people I have spoken to have both assured me it was taken care of...Now I assume this is a company of lies, because I believe that no one would say that unless approved by the Supervisor.

I'm a loyal customer to Le Creuset and have purchased 4+ items reasonable ticket items in the last 2 years. I experienced an issue with one of my products just before December and I found the after-sales service to be nothing short of exemplary. They resolved the issue and even got my replacement to me before Christmas - Thank you again Priscilla!!

Ordered 7.25 Dutch oven dec13,in stock, Now 5 days before Christmas they say out of stock,Haven't gotten even an estimate on refund, This isn't the half of it, Terrible outfit, Noe I realize why their customer service lines are so busy

#lecreuset Please bare with me on this: I special ordered an item to the Sherway Gardens location and when I picked it up, the sales associate, opened the box and showed me the top of it, leaving the base in the bottom of the box and covered. I took it home where I saw the base, the cast iron base was cracked. I called the store and they said there’s nothing they could do, and I’d have to call customer service. They didn’t even provide the contact information. I left for a trip for a friend’s wedding and when I got back I had exceeded the 45 day exchange policy. They have offered that I may replace my item at a 50% discount. Where is their liability in producing, packing, shipping, receiving, inspecting, and delivering a broken item to the customer? Yes, I exceeded the 45 day return policy (which no one told me about), but did they not violate their agreement with the customer in producing, shipping and selling a broken product? People buy Le Creuset because of the outstanding quality. It’s not a very affordable product but people buy it because it stands the test of time. My item arrived broken. Why should I have to replace it, and at a number where they are still making a profit? This holiday season when you are buying that very special gift for a loved one, or for yourself, please #boycottlecreuset Thank you! And feel free to share if you’re sick of the quality of every product in the world declining as the price continues to go up.

I bought a toughened deep frying pan in 28 cm when it was on special 40% off in Carrefour Laval , and the sales lady told me that it has life-time warranty which means they will replace yours with new one when it is not working as advertised. Well, it worked perfectly at the beginning, however, overtime, it is just not non-stick anymore. And when I try to claim the warranty. They asked me to send pictures and got back to me that they would not replace mine with new one because they think I overheated the pan which cause burn of the coating . And offered me to buy a new one at 50% the retail price ...I bought at 40% off. So I need to basically pay almost the same price to claim the warranty which is completely ridiculous. If you have a pan that can only be used over low heat , you should not call it a fry pan... how do you sear your steak on low heat ? And I doubt, if you only use on low-heat, it will stay forever non-stick. For a pan this price I am very disappointed and will not buy again. And also disappointed with the customer service team because it is basically saying that it is customer's fault and you either pay to buy a new one or we just do nothing , no warranty. It is not the same when you are in the store and the sales person just tell you that there is a life-time warranty....which is not true .Disappointed. Now , that it is no longer non-stick, probably toxic , 200 dollars in the garbage can ...