Le CreusetReviews of lecreuset.com

Most kitchen pots and specially grills for sale are junk. I was tired of buying items that in less than 1 year were ready to go to garbage. Tefal and most other known brands are crappy. 6 or 7 years ago I took a gamble and bought a Le Creuset grill. Except for the normal "patina" it's still in amazing condition. I bet it will outlast me by a long time. I've bought other Le Creuset items since, they're in similar quality to the grill. Contacted twice support, it was pretty good, and there's not even Le Creuset in my country. For me, expensive but worth it.

BEWARE BEWARE BEWARE!...I have never experienced in life a worse customer service experience from a company that we have loved over the years.  Your frying pans are crap and no better quality than a T-fal pan that can be bought for $30.  Your customer service is pathetic and the fact you all hide behind your email is pittiful.  You ask for pictures but its simply a cover up to show you care (of which you don't)  People aren't stupid and your lack of support is evident. A store has no authority to handle a complaint and deal with it. They simply give you a sheet a paper with contact info for their head office in Quebec. The phone number will never go through to someone and they do everything in their power to do nothing but offer you a discount if you want to buy another product. Don't waste your time dealing with them. They are absolutely brutal. From the reviews on Trustpilot, it is evident they don't care. They don't even take the time to comment as they know what they are doing is simply trying to pass the buck onto the consumer. Why offer a limited life time warranty when the word limited excludes absolutely everything.

I was very impressed with the customer service at the Chadstone store. The staff were very friendly and helpful and answered all my questions. The layout of the store was also exceptional and made it easy to find what I needed. I was served by the manager and found her to be very knowledgeable. I highly recommend this store.

Jeg har købt et stegepande og er ikke tilfreds med den, jeg vil bruge mine 30 dages fortrydelsesret, hvilket skal vise sig slet ikke er så nemt. Det er den værste kundeservice jeg nogensinde har oplevet, alt er kundens skyld!!! så har man brugt den forkert... så har man ikke læst brugervejledningen.... så har man brugt den ved for høj varme... så må man ikke krydre kødet før det er vendt første gang....osv osv , den ene dårlige undskyldning efter den anden. De forstår ikke hvad god kundeservice er. Man regner med en vis standard når man bruger 1.359 kr. på en stegepande. Jeg er mildest talt rystet over denne dårlige kundeservice og Jeg kan absolut ikke anbefale nogen at købe noget ved Le Creuset. Man kan købe mange andre gode stegepander for den pris!!!!!!!!!!

They deserved 0 rating, none. bad customer service. They should fired all there employees in South Carolina and replace them with nice people that care about their customer. I wouldn't be surprised if they lost there business. I would never purchase another cookware from this company. Sorry guys you are not doing your job :(

I waited around 6 weeks to find out that Le Creuset will replace my defective pot however it is now 4 weeks later and they still haven't sent me a replacement despite multiple phone calls. They won't even commit to when I will get it. They just keep stating we've asked the warehouse to replace but seem to have no authority whatsoever. Horrible customer service!

I would never use Le Crueset again after I was fraudulently charged VAT when I live in Jersey in the Channel Islands and we pay our own tax here on items which we buy into the island. I explained this to Le Creuset and asked them to refund the VAT which they had charged me and they said that they would not return the VAT. This means that the company is illegally keeping the amount they charged me but do not pass on to HM taxman.

ABSOLUTE WORST company EVER!!! I would leave ZERO stars if possible. UNABLE to contact ANYONE. They SAY they care about customer service but there is NONE, ZERO, NADA, ZIP.....PATHETIC!!! Also reporting to the BBB in hopes they will investigate this company.