Le CreusetReviews of lecreuset.com

If I could give them zero stars I would. Do NOT order directly from them. I ordered their large skillet and had it shipped to my friend for his birthday. I ordered it on 2/2/20 and got a confirmation email stating they would email me again once the product had shipped. On 2/9 I was concerned because I still didn’t get an email saying it was on the way/shipped. I called Le Creuset customer service to find out the status of my order. Well, here’s when I found out just how horrendous their customer service is. On 2/9 I talked to an uninterested, unconcerned, customer service rep that said that it could take up to 10 days for anything to even leave their warehouse or be prepared to ship. She said my order was still was not ready to ship but she said that it looked like it would be shipping the next day. She said I would get an email the next morning with shipping info and tracking number. The next day there was no email, nor was there an email the day after that. I called back on 2/11 again. I was on hold 23 minutes and then got another uninterested, customer service rep with no urgency who didn’t have an answer for me other than they are working on it. I asked for a supervisor. The supervisor told me that she was so sorry and would give me 35% off my next order. I thanked her but told her I don’t care about that. I want to know the status of my current order. She proceeded to tell me that they were backed up from the holidays, and that they we’re all busy doing inventory. She said unfortunately she had no idea when my order would be shipped. But “hopefully soon” Which is a completely ludicrous response. It was all ridiculous excuses. Then this morning 2/12, I get an email from their customer service department saying my card was declined and that’s why nothing shipped. I knew this was impossible, I paid with a Visa gift card. I immediately called the gift card. The money was taken out from Le Creuset. I called customer service again. I again talked to a supervisor and told her about the email. I told her that my card was NOT declined, and that the money HAD come out. I told her it was now past my friends birthday and I just want to know the status of this order immediately or to just give me my money back! She was extremely rude and hung up on me. YES she hung up on me. I was furious! I called back and asked speak with a manager NOT a supervisor. The manager finally got on the phone after being on hold 40 minutes. She told me that she was sorry for the email I received about the declined card, she said that was completely incorrect (which I of course knew) and she told me the item had (coincidentally) JUST shipped and would be delivered soon. She gave me a tracking number. This entire process has been beyond horrible. I will never EVER again order directly from Le Creuset! This was my first time ordering from them directly and honestly, I don’t even know why I did. I always order from Crate and Barrel, Sur La Table, or Williams Sonoma. ALL of which have excellent customer service, have free shipping on most orders and deliver within 3-4 days! You would THINK that ordering directly from the manufacturer of such a high end, extremely pricy product would be even better than ordering from one of those stores. But NOPE. Not even close. I love Le Creuset’s product (I own a lot of it) but am utterly shocked at the unprofessional, sloppy, rude, and outright horrific customer service they have. I can’t believe a company of this caliber would allow this. I will tell everyone I know to never shop directly from Le Creuset!

I purchased a wine opener from Le Creuset several years ago. One day I found the cap that held the corkscrew was missing. Without it, the wine opener was useless. I called customer service and was instructed to send it back to their Returns Department and they would evaluate the problem and determine how best to fix it or replace it. Within one week I had a new wine opener delivered to my front door at no cost. Talk about customer service. 5 Stars.

Horrible customer service. I purchased the nonstick skillets along with a set of china bowls before Christmas. The bowls did not come in my shipment. I contacted Le Creuset and they were unresponsive. I finally got on the phone with a customer service rep who didn't seem to give two craps about my situation. She said they would refund my card. A week or two later, another representative emailed me saying that the bowls were shipping out to me in 7-10 days. It's been two weeks and I still haven't gotten a refund nor the bowls. I love the brand but I'm never ordering from here ever again.

Wow, I recently contacted Le Creuset customer service and was very disappointed with their reply. But what really bothers me is the fact that a lot of reviews reflect exactly word for word what I was told. That tells me that they don’t really review each claim but follow the same procedure to end up at the same predetermined outcome. They really don’t offer a warranty of ANY kind. I wonder if this would have happened in the US? Step up Le Creuset Canada!!

Like everyone else, I will NEVER purchase directly from Le Creuset again. I can’t complain about the customer service because, quite clearly, there is NONE! I placed an order on9/1/20, after reading shipping time was only 4-7 days. We are moving house on the weekend, which should have been plenty of time but, no, it appears I won’t get my order before I leave. I have emailed them twice, first time was just a query on one of their products, I have never received a reply or any form of response either time. For the cost of their products, it is appalling! I won’t be supporting this company again.

This was my first purchase from Le Creuset and my last. My order was missing the skillet and after 2 emails, numerous calls, and weeks of waiting for a response I have to call my credit card company to get my money back. After reading all the negative reviews I’m surprised they are still in business.

I ordered a Dutch Oven from Le Creuset and received it after Christmas as expected. However, it came in the wrong blue color and I want to exchange it for the right blue color. I have been calling their Customer Service line for 3 days trying to speak with someone because to return an item at this company you have to call and get a special tracking number so they can open a “case” on your return. For 3 days I keep getting the message that they are experiencing higher call volumes than expected and that I can either wait on hold for the next CSR to answer or email them with the details of my situation and they will respond. After the first day of sitting on hold for more than 30 minutes 6 different times and getting no response, I decided to email them too. I continued to call and sit on hold for 2 additional days with no luck of anyone answering my call. It’s now been 3 days since I sent the email to Le Creuset and I’ve not received an answer there either. Do they not know how to hire enough people for their Customer Service Team? Absolutely the worst service I’ve seen in a long time. Their cookware is outstanding but their customer service is abysmal. A bad customer service team can sink your company and it doesn’t matter how great a product you produce.

Customer Service leaves a lot to be desired at Le Creuset. One of my items was missing from my order and the lady just seemed to be totally uninterested. Said that she would be sending the missing item by Express Delivery but sounded like she was in a complete mess. That was before Christmas and, considering it was a present, nothing has arrived so that was a waste of money. No chance of a refund I imagine. Don't think I'm even going to bother. I certainly won't be buying anything else from them. Having seen the reviews, I shouldn't think anyone else will be either!