Le CreusetReviews of lecreuset.com

I submitted a warranty claim in June 2020. My item was received and it was determined that I needed to pay a discounted fee for a replacement. Fine. I submitted my check for $65 in early July. It is now mid August and info not have a replacement. Their customer service is abhorrent. Their phone system is will not connect me to a representative. No one has responded to my emails. I have no pot and I'm out an additional 65 dollars and not a word. I understand the pandemic has affected operations for many companies, but this is ridiculous. No communication with customers? It's customer relations 101. For what we pay for their products, they should invest more in treating their customers better. They've lost me as a future customer. Never again.

My review is in regards to their customer service. Recently i submitted an order online and changed my mind. I called customer service, spoke with a representative and she said she will stop the shipment to go out and refund the money. 2 days later I receive notification from UPS that package is on the way. I called customer service again, spoke with a different representative and she contacted UPS to return the package. 2 weeks later, no refund. I called customer service again and spoke with another representative that said to give them another week and if I don't see the money in the account to call again. Are you serious?? After being on hold for almost 1 hour every time I called, I have to keep chasing them to refund my money. It's a month now and still no refund.... Submitted another online purchase recently and they didn't deliver one of the items. No explanation. I called customer service and the representative said the item is out of stock but interesting enough if you go to the website it's still available and you can purchase it. She said they will refund the money back to my credit card. 2 weeks later... still no refund. I also sent them multiple emails,I received a case number every time I sent an email but no follow up or reply from them. HORRIBLE CUSTOMER SERVICE. They lost me as a customer for sure. For the amount of money I spent on their products, I find this service UNACCEPTABLE.

The pans are very expensive. I had a damaged handle and no one from customer service will reply or send replacement!!! I will never buy their pans again nor should you!!!

Can not get through the phone line, waited 1.5 hours one time. and have sent multiple emails both through my email and online form to follow up on my warranty replacement that i sent back 3.5 months ago! Nothing. This is so unprofessional of them. They have to do something about this. It's ridiculous and doesn't match the brand reputation.

Not answering calls or email..tried a dozen times!

I originally ordered an egg tray for my fiancee on April 12th. It arrived damaged with a chip on April 29th, so I attempted to contact customer support. I got nothing but automated responses from the email and when I called it would just ring for 25 minutes or longer. Eventually on April 30th after several emails I got a response saying my inquiry would be forwarded to a customer service representative. Fast forward to May 13th, I have still heard nothing whatsoever back and emailed again. As before, I had also been trying to call but it would always just ring and ring for 25+ minutes. On May 17th Le Creuset had the nerve to send me an email thanking me for my recent purchase (from over a month ago) and asking me to review the product. No response was ever given regarding my damaged product and many "inquiries." As no one was helping me I again emailed on May 18th and finally got a response and case number. I sent a picture of the damaged item for the third time per their request. I hadn't noticed I was supposed to answer some questions so I emailed my response to those questions on June 11th. Of course no one had contacted me saying, "hey we still need you to answer these questions before we can process your request." On July 11th I sent another email asking what is happening with this case as I have still not received the product or any sort of response. It is now August 7th, I have still never received a response, and it took me 26 minutes to finally speak to someone on the phone. For what it's worth the person I talked to today seemed nice and helpful and allegedly resolved my issue (I still want to see it actually arrive before I get too excited) but I don't feel like it should take nearly 4 months or me repeatedly trying to contact them with no responses over and over to get a single $40 item replaced. I don't fault the individual customer service representatives necessarily but clearly Le Creuset has a terrible system and seems to hate their customers.

The worst customer service ever! Do not order from them!!! I returned my brand new Dutch oven that I purchased for $400 and paid $50 shipping fee to return. The FedEx tracking record shows that they got the item back a month ago but I haven’t heard from them. Every time I try calling them I wait for about an hour and a half. Last time they told me they overlooked my case and apologized saying they don’t have an explanation how it happened but promised that I will get an email from them on that day. It has been a couple weeks and I still have not heard from them. They are not replying to my e-mails either.

They have the worst customer service I have ever experienced with any company. If you call their number, you will be waiting at least 30-40 mins, or you may not even be able to connect to anyone. I used the website email to contact them several times but have never gotten any reply. When you do get connected thru their phone line, they promise you one thing and will never deliver. On two occasions, I had orders with them. They never sent any shipping confirmation. No follow up. It was until I called them that they told me that some items are out of stock and that’s why my shipment was held up. This was about a month after my order and me calling them for shipping confirmation or any updates! Second month, I try to contact them for my refund for the out of stock items. It is very simple, refund and ship out with shipping confirmation. Every single one of them agents promised that they would handle it, but they never follow thru. I end up having to contact my credit card company to get the refund. I was very naive to think that it was just a one time case and ordered with them again when an item which was always out of stock came back in stock! I really wanted it, so I went ahead and ordered. The SAME thing happened again!! Please save yourself troubles and headaches and do not order from them. I waited 2 months April this year and got no refund. Happened again recently with my second order. If I could, I would give them zero starts but their customer service. Although their items are really lovely. Please get it from somewhere else, not their website!