Le CreusetReviews of lecreuset.com

Do not buy anything from Le Creuset. I ordered $400 worth of merchandise from them and while they took the money immediately from my account, they have not sent me the merchandise. I have written them three times to no avail, and I am now waiting 35 minutes on the phone trying to talk to someone. I am not sure whether I suffered a hoax or Le Creuset service is truly this horrible. Worst shopping experience of my life.

I have had the same horrible customer service experience as many others who have written here. Hold times are an hour and then the person answering the call can't really do anything. I'm waiting on a refund for a broken item and was told there is just 1 person doing refunds and she can only do so many per day. Yet they have a huge sale but without the infrastructure to support it. AND their products are packed very badly so there is often damage during shipping. I don't know what is wrong with them that they cannot staff properly but this company should be ashamed of themselves.

I received the wrong color of an item I purchased online. I wrote into customer service and was sent a return label to send the item back. They have received the item and have not refunded me. I have waited on the phone for hours and the phone line disconnects after a certain time of waiting, every single time. I have also emailed them countless times for the refund with no results, other than an automatic reply stating they have received my request. At this point, they have stolen over $300 from me. I will never buy another Le Creuset product, only because their customer service is garbage!

Le Creuset non-stock Pan is horrible. I have two and they both have food stuck to them, even cooking with oil. The pan was fine in the beginning, then after 6 month it loses its integrity and everything sticks to it. I can’t cook eggs or pancakes on it anymore. I wanted to get a replacement since it has a warranty and the customer service said the pan can not have any dark color on the bottom of the pan. A pan cooking on top of fire for 6 months will darken no matter what. I cook on medium to low and still have a darker color on the bottom of the pan. I am going to toss out these pans they are that bad now. Save your money and get a better brand pan.

LeCreuset has had my defective DutchOven for 3 months. No one answers emails or phone calls (2 hours on hold). Their claim of customer service is nothing more than a deceptive trade practice

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Le Creuset's quality is not as it used to be. In 2020, I bought 3 Le Creuset dutch ovens, and had to return all of them. All of them had various imperfections and defects such as black dots in the enamel. Low quality products and no customer service! Very disappointed with Le Creuset!!!!!! Before you buy Le Creuset, look on the internet how many complaints about imperfections and defects are there recently posted.

Believe all the reviews you read about Le Creuset customer service. They are World Class Awful! I have spent $1,400 on multiple orders to get various products. On the small container for my 5 piece storage container set it arrived with a broken gasket. I have called them 3 times to get a replacement gasket. I was told each time I would receive a replacement. However they said they cant give me an order number to track the replacement gasket. I have sent unanswered emails and spent over an hour on the phone each time. I would just buy another gasket but I cant find a place to order one on their site. I went to the outlet store last week and they dont sell the gasket there. I am very frustrated with this company. As I said at the start their Customer Service is Workd Class Awful!